Manager, Client Advisory

Summary

RETHINK Retail is a global media leader in retail insights and coverage, seeking a Client Advisory Manager to support the Director in executing go-to-market strategies and client engagements. The role involves project management, client coordination, and maintaining strong relationships to ensure timely and impactful delivery of strategies.

Responsibilities

• Support executive positioning workshops and strategy sessions by preparing materials, coordinating logistics, and capturing follow-up actions
• Manage the execution of 12-month retail authority and visibility roadmaps across content, PR, events, and community workstreams
• Coordinate cross-functional delivery across RETHINK teams, including Insights & Intelligence, Authority & Editorial, Growth Marketing & PR, Ecosystem & Community, Programming & Events, and Strategic Account Influence
• Own project management for client engagements — maintaining timelines, tracking deliverables, flagging risks, and driving accountability across internal teams
• Prepare client-facing reports, presentations, and performance updates that communicate program progress and impact
• Support quarterly alignment meetings with client go-to-market leadership, including agenda preparation, note-taking, and action item tracking
• Monitor authority-to-revenue metrics and compile reporting to demonstrate the value of client programs
• Assist in identifying account expansion opportunities and supporting the Director in renewal and growth conversations
• Help onboard new clients and support business development efforts as the portfolio grows

Skills

• Support executive positioning workshops and strategy sessions by preparing materials, coordinating logistics, and capturing follow-up actions
• Manage the execution of 12-month retail authority and visibility roadmaps across content, PR, events, and community workstreams
• Coordinate cross-functional delivery across RETHINK teams, including Insights & Intelligence, Authority & Editorial, Growth Marketing & PR, Ecosystem & Community, Programming & Events, and Strategic Account Influence
• Own project management for client engagements — maintaining timelines, tracking deliverables, flagging risks, and driving accountability across internal teams
• Prepare client-facing reports, presentations, and performance updates that communicate program progress and impact
• Support quarterly alignment meetings with client go-to-market leadership, including agenda preparation, note-taking, and action item tracking
• Monitor authority-to-revenue metrics and compile reporting to demonstrate the value of client programs
• Assist in identifying account expansion opportunities and supporting the Director in renewal and growth conversations
• Help onboard new clients and support business development efforts as the portfolio grows
• You are a sharp, organized operator with an interest in retail technology and B2B go-to-market strategy
• You thrive in fast-moving environments, take pride in executional excellence, and know how to keep complex, multi-stakeholder programs running smoothly
• You are deeply fluent in the retail landscape, including retail technology, operations, digital commerce, and ecosystem dynamics
• You are highly organized and process-oriented, with a track record of managing multiple workstreams and deadlines simultaneously
• You are comfortable orchestrating across multiple levers of influence, including insight, content, PR, community, events, and account-based engagement
• You are a clear communicator, comfortable interfacing with clients and internal teams alike
• You are curious about the retail landscape, including retail technology, operations, and digital commerce
• You are collaborative by nature, with the ability to coordinate across functions and keep people aligned
• You are proactive and solutions-oriented, anticipating needs and following through without being asked
• You are comfortable working in a client-facing environment where responsiveness and professionalism matter
• Project management or account coordination in a B2B agency, consultancy, or media company
• Client success, account management, or marketing operations in retail tech or commerce
• Strategy, research, or analyst support roles with exposure to retail or technology industries
• Operators looking to grow into a strategic advisory function

Qualifications

Must Haves

• Support executive positioning workshops and strategy sessions by preparing materials, coordinating logistics, and capturing follow-up actions
• Manage the execution of 12-month retail authority and visibility roadmaps across content, PR, events, and community workstreams
• Coordinate cross-functional delivery across RETHINK teams, including Insights & Intelligence, Authority & Editorial, Growth Marketing & PR, Ecosystem & Community, Programming & Events, and Strategic Account Influence
• Own project management for client engagements — maintaining timelines, tracking deliverables, flagging risks, and driving accountability across internal teams
• Prepare client-facing reports, presentations, and performance updates that communicate program progress and impact
• Support quarterly alignment meetings with client go-to-market leadership, including agenda preparation, note-taking, and action item tracking
• Monitor authority-to-revenue metrics and compile reporting to demonstrate the value of client programs
• Assist in identifying account expansion opportunities and supporting the Director in renewal and growth conversations
• Help onboard new clients and support business development efforts as the portfolio grows
• You are a sharp, organized operator with an interest in retail technology and B2B go-to-market strategy
• You thrive in fast-moving environments, take pride in executional excellence, and know how to keep complex, multi-stakeholder programs running smoothly
• You are deeply fluent in the retail landscape, including retail technology, operations, digital commerce, and ecosystem dynamics
• You are highly organized and process-oriented, with a track record of managing multiple workstreams and deadlines simultaneously
• You are comfortable orchestrating across multiple levers of influence, including insight, content, PR, community, events, and account-based engagement
• You are a clear communicator, comfortable interfacing with clients and internal teams alike
• You are curious about the retail landscape, including retail technology, operations, and digital commerce
• You are collaborative by nature, with the ability to coordinate across functions and keep people aligned
• You are proactive and solutions-oriented, anticipating needs and following through without being asked
• You are comfortable working in a client-facing environment where responsiveness and professionalism matter

Nice to Haves

• Project management or account coordination in a B2B agency, consultancy, or media company
• Client success, account management, or marketing operations in retail tech or commerce
• Strategy, research, or analyst support roles with exposure to retail or technology industries
• Operators looking to grow into a strategic advisory function