Digital Retail Consultant

Summary

TOMORROW brings experienced retail operators and advisors together to help leading retailers and digital platforms solve complex digital transformation challenges. The Digital Retail Consultant will work directly on client engagements, analyzing digital retail performance, conducting market research and expert interviews, developing financial models and recommendations, and presenting client-ready insights to senior executives.

Responsibilities

• Analyze a retailer's digital performance: channel mix, customer value, unit economics, execution, and where growth is really coming from
• Build the market and competitor view: benchmarks, category dynamics, consumer shifts, and what good looks like in the client's market
• Validate the fact base through expert interviews: speak to operators inside other retailers, not only the client, so the recommendation reflects how the business actually behaves
• Turn analysis into a clear recommendation: structured so a senior retail executive can act on it
• Build client-ready material: slides an executive reads in seconds, built from a blank page, and sections of three or four that hold together as one argument. Clear logic, clean structure, a story the room can follow
• Run the workstream: interviews with client stakeholders, the data requests, the timeline, and the follow-through
• Work at pace with AI and secondary sources: reach a defensible point of view quickly, then verify the parts the recommendation depends on before it reaches the client
• Work across our client base and our geographies, alongside partners and engagement managers who have done the operating job themselves

Skills

• Three to five years minimum, with retail experience as the foundation. Consulting or digital commerce experience alongside it is a strong advantage
• You understand how a retail business actually works: margin, inventory, channel economics, and what changes when a customer moves online
• You can take a messy problem, find the question that matters, and build the analysis that answers it
• You write and present clearly, and you present your own work. You can take a recommendation to a senior executive, make the case in plain terms, and defend it when they push back
• Comfortable with the P&L. Can size an opportunity and test whether a recommendation pays for itself
• You build the model, not only read it. Equally comfortable in a raw data set or a BI tool, and able to recognize when an output does not hold
• You work through the unknown. New category, new market, new client, you get productive fast
• You work as an individual contributor inside a small team and carry your workstream forward without close supervision
• Collaborative, curious, candid, humble, inclusive, and in front of where the industry is going. These are our values and we hire against them
• You must independently hold the right to live and work where you are based. We are unable to provide sponsorship for this role
• Location: Remote, North America. East Coast strongly preferred, West Coast considered
• Working hours: North American business hours, with enough overlap to work alongside our UK-based teams
• Travel: To client sites as engagements require
• East Coast strongly preferred, West Coast considered
• Consulting or digital commerce experience alongside it is a strong advantage
• Platform or marketplace background: Alongside retail operating experience, not instead of it
• Retail operating experience and consulting experience in the same career
• An MBA is preferred, not required

Qualifications

Must Haves

• Three to five years minimum, with retail experience as the foundation. Consulting or digital commerce experience alongside it is a strong advantage
• You understand how a retail business actually works: margin, inventory, channel economics, and what changes when a customer moves online
• You can take a messy problem, find the question that matters, and build the analysis that answers it
• You write and present clearly, and you present your own work. You can take a recommendation to a senior executive, make the case in plain terms, and defend it when they push back
• Comfortable with the P&L. Can size an opportunity and test whether a recommendation pays for itself
• You build the model, not only read it. Equally comfortable in a raw data set or a BI tool, and able to recognize when an output does not hold
• You work through the unknown. New category, new market, new client, you get productive fast
• You work as an individual contributor inside a small team and carry your workstream forward without close supervision
• Collaborative, curious, candid, humble, inclusive, and in front of where the industry is going. These are our values and we hire against them
• You must independently hold the right to live and work where you are based. We are unable to provide sponsorship for this role
• Location: Remote, North America. East Coast strongly preferred, West Coast considered
• Working hours: North American business hours, with enough overlap to work alongside our UK-based teams
• Travel: To client sites as engagements require

Nice to Haves

• East Coast strongly preferred, West Coast considered
• Consulting or digital commerce experience alongside it is a strong advantage
• Platform or marketplace background: Alongside retail operating experience, not instead of it
• Retail operating experience and consulting experience in the same career
• An MBA is preferred, not required

Benefits

• Full-time role
• Remote, North America
• Work directly with the partners and the client
• Opportunity to work across our client base and geographies
• Opportunity to work alongside partners and engagement managers who have done the operating job themselves