Collections Specialist

Summary

Reveal is hiring a Collections Specialist to join its finance team. The role focuses on managing overdue accounts, resolving customer billing and usage discrepancies, maintaining collection records, and using Salesforce and NetSuite to review contracts and invoice information.

Responsibilities

• Monitor and analyze accounts receivable aging reports to identify overdue accounts and prioritize collections efforts
• Prepare and maintain detailed records of customer interactions, resolution actions, and follow-up activities
• Monitor and analyze accounts receivable aging reports to identify overdue accounts and prioritize collections efforts
• Prepare and maintain detailed records of customer interactions, resolution actions, and follow-up activities
• Respond to customer inquiries regarding billing and usage discrepancies in a professional and timely manner
• Communicate effectively with customers to resolve issues related to invoices, payments, and account balances
• Access NetSuite to retrieve and analyze invoice data, ensuring that all billed amounts are correct and align with contract terms
• Utilize Salesforce to access and review customer contracts, ensuring accurate understanding of billing terms and conditions
• Respond to customer inquiries regarding billing and usage discrepancies in a professional and timely manner
• Communicate effectively with customers to resolve issues related to invoices, payments, and account balances
• Perform other duties and responsibilities as assigned to support team, department, and organizational goals

Skills

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• Strong English communication skills, both written and verbal, with the ability to handle sensitive customer interactions and articulate complex information clearly
• High level of organizational skills and a proactive approach to problem resolution
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving skills, with a keen attention to detail
• This role follows a hybrid model (4 days in office, 1 day work from home) for candidates residing in Illinois
• Candidates based outside of Illinois may be considered for a remote work arrangement
• Reveal considers candidates with existing visas but does not sponsor new visa applications

Qualifications

Must Haves

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• Strong English communication skills, both written and verbal, with the ability to handle sensitive customer interactions and articulate complex information clearly
• High level of organizational skills and a proactive approach to problem resolution
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving skills, with a keen attention to detail
• This role follows a hybrid model (4 days in office, 1 day work from home) for candidates residing in Illinois
• Candidates based outside of Illinois may be considered for a remote work arrangement
• Reveal considers candidates with existing visas but does not sponsor new visa applications

Benefits

• This role follows a hybrid model (4 days in office, 1 day work from home) for candidates residing in Illinois.
• Candidates based outside of Illinois may be considered for a remote work arrangement.
• 401k match program
• Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA)
• Group Term Life Insurance and Voluntary Life Insurance option
• Paid holidays
• Paid vacation, sick, and personal days
• FSA dependent care benefit
• Childbirth recovery and bonding leave policies
• Short and long-term disability benefits
• Access to onsite gym and recreational area at our Chicago office
• Friendly, collaborative, in-office work environment with ample opportunity for professional development.