Field Service Technician- Southeast

Summary

MULTIVAC USA is a leading worldwide provider of industrial packaging and processing machinery, seeking traveling field technicians. The role involves troubleshooting, installing, and repairing complex packaging and processing equipment at customer facilities while providing training and documentation for service needs.

Responsibilities

• Troubleshoot or install complex, customized packaging and processing equipment at customer facilities. Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems
• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering. Provide contact information for service team for future service needs and parts needs. Ensure customers are comfortable with operational and safety procedures of their equipment
• Complete service documentation of repairs made during the call and submit related trip expenses. Reports are complete, accurate, and submitted within 24 hours of job completion. Weekly expense reports and time sheets are also completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner
• This is a traveling position with overnight stays required most workdays. Schedule needs to be flexible to accommodate internal and external customers’ schedules. Must be willing to work outside normal business hours, including some weekends as required. Must be able to travel with little notice as customer demands require

Skills

• Significant mechanical aptitude is required
• Must be able to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally
• Strong electrical and mechanical experience is necessary
• Pneumatic and machine shop skills are necessary
• Must excel at working independently
• Must provide excellent customer service
• Must work well in high stress environments, always maintaining professionalism and excellent customer service
• Must have the ability to respond and adjust to changing or new situations
• This is a traveling position with overnight stays required most workdays
• Schedule needs to be flexible to accommodate internal and external customers' schedules
• Must be willing to work outside normal business hours, including some weekends as required
• Must be able to travel with little notice as customer demands require

Qualifications

Must Haves

• Significant mechanical aptitude is required
• Must be able to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally
• Strong electrical and mechanical experience is necessary
• Pneumatic and machine shop skills are necessary
• Must excel at working independently
• Must provide excellent customer service
• Must work well in high stress environments, always maintaining professionalism and excellent customer service
• Must have the ability to respond and adjust to changing or new situations
• This is a traveling position with overnight stays required most workdays
• Schedule needs to be flexible to accommodate internal and external customers' schedules
• Must be willing to work outside normal business hours, including some weekends as required
• Must be able to travel with little notice as customer demands require

Benefits

• Annual profit-sharing bonus
• Per diem allowance
• Industry leading medical, dental, & vision benefits
• Flexible spending accounts
• 401K match with immediate vesting
• Student debt assistance program
• Tuition reimbursement
• Employer-paid life insurance and disability coverage
• Paid training
• Company car with insurance, maintenance and fuel card
• Regular availability of overtime
• Double time for weekend work
• Generous PTO
• Volunteer time off
• 10/4 or 5/2 schedules
• Travel points for personal use