Implementation Specialist

Summary

RoadRunner is a technology-enabled waste and recycling services company focused on efficient, scalable, and sustainable waste operations. The Implementation Specialist leads customer onboarding, coordinates communication among customers and internal teams, recommends recycling and cost-saving plans, and manages implementation workflows to establish successful long-term customer relationships.

Responsibilities

• 40% - Lead the timely and successful onboarding execution according to customer needs and objectives
• 30% - Manage day-to-day communication and collaboration with customers and internal vendor, service and operations teams during the strategy implementation process
• 10% - Partner with Customers to understand their business issues and related needs. Utilize broad knowledge to recommend Diversion (Recycling) and Brokering (Savings) plans to RoadRunner Customers where appropriate
• 10% - Perform Broker and Diversion plan implementations to fit customer needs
• 10% - Manage and update internal workflows to track customer activities and approvals

Skills

• ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa
• **Hours for position:**Standard working hours EST
• **% Travel required: 0**
• * Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills
• * 3+ years experience in Operations, Account Management or Sales
• * Passionate about business results and quality, with a strong sense of accountability, metrics and ownership
• * Strategic thinker with the ability to grasp the tactical details
• * Strong verbal and written communication skills, is dynamic, and can capture a group's interest and maintain it as well as the ability to facilitate meetings with diverse and sometimes conflicting points of view
• * Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision
• * Ability to influence and collaborate at all levels and across all functions of the organization
• * Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs
• * Strong analytical and problem solving. Solid decision making in a timely manner
• * Bachelor's Degree **REQUIRED**
• We are excited to consider talented individuals from across the country. However, please note that we currently **do not**support candidates residing in the following states: **Alaska (AK) / Delaware (DE) / Hawaii (HI) / Kansas (KS) / Louisiana (LA) / Maine (ME) / Montana (MT) / Nebraska (NE) / Nevada (NV) / New Mexico (NM) / North Dakota (ND) / South Dakota (SD) / Vermont (VT) / Wyoming (WY)** / **Puerto Rico (PR)**

Qualifications

Must Haves

• ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa
• **Hours for position:**Standard working hours EST
• **% Travel required: 0**
• * Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills
• * 3+ years experience in Operations, Account Management or Sales
• * Passionate about business results and quality, with a strong sense of accountability, metrics and ownership
• * Strategic thinker with the ability to grasp the tactical details
• * Strong verbal and written communication skills, is dynamic, and can capture a group's interest and maintain it as well as the ability to facilitate meetings with diverse and sometimes conflicting points of view
• * Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision
• * Ability to influence and collaborate at all levels and across all functions of the organization
• * Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs
• * Strong analytical and problem solving. Solid decision making in a timely manner
• * Bachelor's Degree **REQUIRED**
• We are excited to consider talented individuals from across the country. However, please note that we currently **do not**support candidates residing in the following states: **Alaska (AK) / Delaware (DE) / Hawaii (HI) / Kansas (KS) / Louisiana (LA) / Maine (ME) / Montana (MT) / Nebraska (NE) / Nevada (NV) / New Mexico (NM) / North Dakota (ND) / South Dakota (SD) / Vermont (VT) / Wyoming (WY)** / **Puerto Rico (PR)**

Benefits

• 8% bonus
• Remote work arrangement