Customer Service Recruiter

Summary

Rosabella is a high-performance, remote-first supplement company focused on supporting women's wellness through thoughtfully formulated products. The Customer Service Recruiter will own high-volume, end-to-end sourcing and screening for Customer Experience roles across multiple international regions, while improving pipeline volume, time-to-fill, quality of hire, and retention. The role will also manage requisitions in Ashby and collaborate with the Director of People Operations on final hiring decisions and offers.

Responsibilities

• Own day-to-day sourcing and screening for CX reqs, including QA, CS rep, and call rep roles
• Build and maintain consistent pipeline volume across open CX reqs so hiring managers aren't left waiting on unfilled seats
• Own and improve time-to-fill for CX roles
• Screen for quality, not just speed, given that rep quality and turnover are core problems this role exists to solve
• Actively source across our target talent geographies: Latin America, Jamaica, Europe, India, and Pakistan
• Partner with the Director of People Operations on final candidate decisions and offers
• Track and report on time-to-fill, pipeline volume, quality-of-hire, and 90-day retention rate for people you place
• Manage CX requisitions and candidate pipelines in Ashby

Skills

• Proven experience as a high-volume generalist recruiter, comfortable running multiple high-volume reqs simultaneously
• Strong sourcing and screening skills across a range of role types
• Experience recruiting internationally or across multiple regions
• Comfortable owning and being measured on time-to-fill, pipeline volume, and quality-of-hire metrics
• Experience recruiting for customer service, call center, or BPO roles specifically
• Experience recruiting talent in Latin America, the Caribbean, Europe, India, or Pakistan
• Experience with Ashby or a comparable ATS

Qualifications

Must Haves

• Proven experience as a high-volume generalist recruiter, comfortable running multiple high-volume reqs simultaneously
• Strong sourcing and screening skills across a range of role types
• Experience recruiting internationally or across multiple regions
• Comfortable owning and being measured on time-to-fill, pipeline volume, and quality-of-hire metrics

Nice to Haves

• Experience recruiting for customer service, call center, or BPO roles specifically
• Experience recruiting talent in Latin America, the Caribbean, Europe, India, or Pakistan
• Experience with Ashby or a comparable ATS

Benefits

• Fully remote position.