EHR Application Support Analyst
Brief overview
About the company
The Association for Home & Hospice Care of North Carolina (AHHC) is a nonprofit trade association representing providers of home health (98% in NC), hospice (98% in NC), palliative care, personal care, private duty nursing, companion/sitter services, providers of behavioral health care services that care for and support individuals with intellectual and developmental disabilities, and Program for All-Inclusive Care for the Elderly (PACE) provider members, in addition to other healthcare affiliates.
Job description
Summary
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis area. The EHR Application Support Analyst provides remote end-user support for the organization's software and hardware systems, focusing on Epic and other clinical applications.
Responsibilities
- Follows agreed procedures to identify and resolve issues with applications. Uses application management software and tools to collect agreed performance statistics
- Provides first line investigation and gathers information to enable incident resolution and allocate incidents
- Monitors service delivery performance metrics
- Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures
- May be part of an after-hours on-call rotation
Skills
- High School Diploma or GED
- 2-5 years of experience
- Customer service experience
- Call center experience
- Epic experience preferred
- Epic or applicable certifications will be required within 6 months of hire
- Bachelor's Degree
- 5-10 years of experience
Qualifications
Must Haves
- High School Diploma or GED
- 2-5 years of experience
- Customer service experience
- Call center experience
- Epic experience preferred
- Epic or applicable certifications will be required within 6 months of hire
Nice to Haves
- Bachelor's Degree
- 5-10 years of experience
Benefits
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance—paid for by BJC
- Annual 4% BJC Automatic Retirement Contribution
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
- Not all benefits apply to all jobs
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