Field Service Representative - Drives/Industry Services

Summary

Schneider Electric is a global company focused on automation, electrification, and digitization. The Field Service Representative supports the Industry Services team by installing, inspecting, troubleshooting, repairing, commissioning, and maintaining customer equipment, particularly variable frequency drives. The role also provides technical support, documentation, training, and on-site service assistance.

Responsibilities

• Servicing, installing, and repairing customer equipment
• Performance of warranty work and start-up service
• Perform Startup/Commissioning on Schneider Variable Frequency Drives
• Testing, calibration, checking, correcting, adjusting and part component replacement services on customer drive products
• Construction and testing of circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment
• Technical support in product service, product training and applications including on-site audits
• As needed; support serviceable Schneider equipment including but not limited to electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, power monitoring equipment, protective relays. We have an ever-evolving catalog of products you may have exposure to
• Document all required information for each site (technical report)
• Analyzing complex problems in equipment and machinery and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct the fault
• Assist in the developing design modifications and implements modifications and provides installation support for the modifications
• Develops and implements training courseware and provides training to customers and other service representatives
• Travel for both training and to support job site requirements in other areas

Skills

• Vocational education, military training, or transferable experience in electronics, electrical theory or similar discipline
• 2+ years of relevant mechanical, electrical and/or power distribution service experience, technical proficiency in electronic/electrical component theory
• Experience with Variable Frequency Drives
• Experience writing reports and competency in presenting information and responses to managers, clients, and customers
• The ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume
• The ability to define problems, collect data, establish facts, and draw valid conclusions
• Experience in testing, maintenance and/or upgrades in some or all of the following areas: low or Medium Voltage Switchgear; Transformers; Relay Protection Systems; Control Systems
• The ability to interpret blueprints and other service documents, including various electrical drawings
• The capacity to move service equipment weighing up to 50 pounds

Qualifications

Must Haves

• Vocational education, military training, or transferable experience in electronics, electrical theory or similar discipline
• 2+ years of relevant mechanical, electrical and/or power distribution service experience, technical proficiency in electronic/electrical component theory
• Experience with Variable Frequency Drives
• Experience writing reports and competency in presenting information and responses to managers, clients, and customers
• The ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume
• The ability to define problems, collect data, establish facts, and draw valid conclusions
• Experience in testing, maintenance and/or upgrades in some or all of the following areas: low or Medium Voltage Switchgear; Transformers; Relay Protection Systems; Control Systems
• The ability to interpret blueprints and other service documents, including various electrical drawings
• The capacity to move service equipment weighing up to 50 pounds

Benefits

• Direct product training and training on all digital and physical tools associated with the work
• Service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use
• Home-based flexible work schedule
• 40-hour guarantee (+Overtime)
• 2 weeks of in-person training in Dallas, TX with all expenses paid within the first 90 days
• Online training after returning from the on-site visit
• A local area mentor for on-the-job training and onboarding
• Medical benefits with member reward points
• Dental insurance
• Vision insurance
• Basic life insurance
• Benefit Bucks
• Flexible work arrangements
• Paid family leaves
• Well-being programs
• 12 holidays per year
• 15 days of paid time off per year
• Company share ownership
• 401(k) with match
• Performance discussions
• Global opportunities
• The Schneider Career Hub
• Learning platforms like Coursera
• Recognition
• An inclusive workplace
• Volunteer leave
• Programs with the Schneider Electric Foundation
• Youth education initiatives
• Military leave benefits