Account Manager, Enterprise

Summary

Scorpion provides technology and services that help local businesses improve their marketing and customer experiences through digital tools, AI support, and human expertise. The Account Manager, Enterprise builds client relationships, develops digital marketing strategies across SEO, paid advertising, social media, and other channels, and ensures campaigns deliver measurable results.

Responsibilities

• Client Relationship Management: Develop and maintain strong, long-lasting client relationships by understanding their needs, objectives, and business goals
• Account Strategy: Develop and implement comprehensive digital marketing strategies in collaboration with our internal teams, encompassing SEO, paid advertising, social media management, chat, and content marketing, to achieve client objectives
• Account Reviews: Monitor and analyze campaign performance, providing insights and recommendations for improvements to clients, covering SEO, PPC, and social media KPIs
• New Business Development: Identify opportunities for upselling and expanding our services within existing client accounts
• Team Collaboration: Work closely with internal teams, including the Directors, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success
• Budget Management: Manage client budgets, ensuring efficient allocation of resources to achieve campaign objectives and return on investment

Skills

• Education: Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience
• 2+ year of professional experience in client-facing account management
• Proven track record of upselling and growing client accounts
• Proven ability to manage client relationships, understand their needs, and deliver results
• Experience working with cross-functional teams to execute client strategies
• Understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertising
• Excellent attention to detail, with a keen understanding of budget constraints and project management
• Exceptional communication and relationship-building skills to foster trust with clients
• A proactive approach to problem-solving and managing client expectations
• Ability to multitask, prioritize, and perform well under pressure
• Eagerness to learn new tools, platforms, and industry best practices

Qualifications

Must Haves

• Education: Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience
• 2+ year of professional experience in client-facing account management
• Proven track record of upselling and growing client accounts
• Proven ability to manage client relationships, understand their needs, and deliver results
• Experience working with cross-functional teams to execute client strategies
• Understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertising
• Excellent attention to detail, with a keen understanding of budget constraints and project management
• Exceptional communication and relationship-building skills to foster trust with clients
• A proactive approach to problem-solving and managing client expectations
• Ability to multitask, prioritize, and perform well under pressure
• Eagerness to learn new tools, platforms, and industry best practices

Benefits

• The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.
• 100% employer-paid medical, dental, and vision insurance
• Flexible paid time off, so you can rest, relax, and recharge away from work
• Paid parental leave
• Paid cell phone and service
• Remote office allowance
• Professional development and development courses
• Regular manager check-ins to drive performance and career growth through Lattice
• Scorpion supports a range of work arrangements, including in-office, hybrid, and remote roles.