Sales Executive

Summary

Seaman Paper is a global manufacturer of specialty paper and sustainable packaging solutions. The Sales Executive will manage customer accounts, develop new business opportunities, support sales activities, and build long-term customer relationships while coordinating with customers, distributors, Sales Managers, and internal teams.

Responsibilities

• Respond to inbound leads from the company website and other sources, identifying opportunities for direct sales or collaboration with Sales Managers and distributors
• Research prospective customers using online resources and business intelligence tools
• Qualify leads and determine the appropriate approach for engagement or handoff
• Manage a portfolio of small to medium-sized customer accounts
• Develop and maintain strong relationships with existing customers and understand their business needs
• Identify opportunities to grow existing accounts and develop new customer relationships
• Provide customers with information regarding products, services, pricing, orders, and delivery status
• Prepare accurate and timely quotations based on customer requirements and company pricing
• Coordinate sample requests and other customer needs with internal teams
• Process customer orders and work closely with internal departments to ensure orders are delivered accurately and on time
• Respond to customer questions and help resolve issues in a timely and professional manner
• Maintain accurate customer, prospect, and opportunity information in Salesforce
• Record customer interactions, follow-ups, and sales activities in the CRM
• Support prospecting, lead nurturing, and business development activities
• Collaborate with Sales Managers, Customer Service, Operations, and other departments to provide a seamless customer experience
• Participate in sales and team meetings and communicate opportunities, challenges, and customer feedback
• Identify opportunities to improve customer satisfaction and sales processes

Skills

• 1–3 years of experience in inside sales, sales support, account management, customer service, or a related commercial role
• Strong written and verbal communication skills with the ability to build rapport with customers and colleagues
• Experience using CRM systems, preferably Salesforce
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
• Strong organizational and time-management skills
• Excellent attention to detail and the ability to manage multiple priorities
• A proactive, solutions-oriented approach with a strong focus on customer satisfaction
• Ability to work independently while collaborating effectively with a broader sales team
• Strong problem-solving and critical-thinking skills
• Comfortable working in a fast-paced environment and meeting deadlines
• Strong follow-through and the ability to manage customer relationships in a remote work environment
• Experience in manufacturing, packaging, retail, or a related industry is preferred

Qualifications

Must Haves

• 1–3 years of experience in inside sales, sales support, account management, customer service, or a related commercial role
• Strong written and verbal communication skills with the ability to build rapport with customers and colleagues
• Experience using CRM systems, preferably Salesforce
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
• Strong organizational and time-management skills
• Excellent attention to detail and the ability to manage multiple priorities
• A proactive, solutions-oriented approach with a strong focus on customer satisfaction
• Ability to work independently while collaborating effectively with a broader sales team
• Strong problem-solving and critical-thinking skills
• Comfortable working in a fast-paced environment and meeting deadlines
• Strong follow-through and the ability to manage customer relationships in a remote work environment

Nice to Haves

• Experience in manufacturing, packaging, retail, or a related industry is preferred

Benefits

• Remote work environment; East Coast preferred
• Build and manage customer relationships
• Develop new business opportunities
• Work with customers and colleagues across international markets
• Gain experience across the full sales and customer lifecycle
• Collaborate with teams across the organization
• Develop your commercial and sales skills
• Contribute to innovative and sustainable packaging solutions
• Grow your career within a family-owned company with a global presence