Healthcare Customer Care Agent (Indiana Resident)

Summary

Senture, LLC provides customer service and support services. The Healthcare Customer Care Agent serves as the first point of contact for callers, answering inquiries, resolving issues, verifying information, and guiding customers toward appropriate solutions while delivering compassionate and professional support.

Responsibilities

• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction
• Act as advocate to facilitate problem resolution via telephone in a timely and courteous manner
• Document all call information according to approved operating procedures
• Navigate multiple computer systems and screens simultaneously while engaging with customer
• Verify customers information, making corrections and updates as needed
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
• Follow-up with callers as necessary
• Use statistical contact center data to make improvements to performance
• Outbound calling for surveying to obtain client specific information
• Meet quality assurance requirements and other key performance metrics, including punctuality and attendance
• Shift and Schedule adherence
• Other duties as assigned

Skills

• Candidats must reside in the state of Indiana
• 100% training attendance is required
• High School Diploma or GED
• Excellent interpersonal skills with the ability to communicate effectively both orally and in writing
• Excellent organizational and multitasking skills
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Basic computer literacy, especially with Windows-based systems
• Ability to sit for extended periods of time
• A genuine desire to help and advocate for customers
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test
• Enclosed and secure work area with zero distractions
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
• Must be able to meet the minimum internet speed requirements of 25 mbps download and 10 mbps upload
• Hotspots, satellite and wireless internet service are NOT allowed for this role
• BURMESE and SPANISH bilingual highly desired!
• Prior call center or customer service experience highly desired

Qualifications

Must Haves

• Candidats must reside in the state of Indiana
• 100% training attendance is required
• High School Diploma or GED
• Excellent interpersonal skills with the ability to communicate effectively both orally and in writing
• Excellent organizational and multitasking skills
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Basic computer literacy, especially with Windows-based systems
• Ability to sit for extended periods of time
• A genuine desire to help and advocate for customers
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test
• Enclosed and secure work area with zero distractions
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
• Must be able to meet the minimum internet speed requirements of 25 mbps download and 10 mbps upload
• Hotspots, satellite and wireless internet service are NOT allowed for this role

Nice to Haves

• BURMESE and SPANISH bilingual highly desired!
• Prior call center or customer service experience highly desired

Benefits

• Work from home
• All equipment provided
• Paid training
• Growth & Development Opportunities