Account Manager, Commercial Manufacturing

Summary

Serán BioScience is focused on expanding their commercial manufacturing portfolio for oral solid drug products. The Account Manager will be responsible for driving client engagement, managing commercial relationships, and ensuring project alignment with the company's capabilities and growth objectives.

Responsibilities

• Identify, qualify, and pursue new commercial manufacturing opportunities for oral solid drug products
• Build and maintain a robust pipeline of prospects aligned with Serán’s technical capabilities and capacity strategy
• Conduct initial technical and commercial assessments to ensure strong project fit
• Lead the development and negotiation of term sheets and commercial supply agreements
• Serve as the primary point of contact for assigned commercial accounts, ensuring a high‑quality client experience
• Develop strong, trust‑based relationships with key stakeholders at client organizations
• Communicate project status, timelines, risks, and decisions clearly and proactively
• Support long‑term client retention and growth through strategic account planning
• Guide clients through the commercial manufacturing lifecycle—from onboarding and tech transfer through validation, launch, and ongoing supply
• Collaborate closely with internal teams (technical operations, quality, supply chain, finance, legal) to ensure smooth project execution
• Monitor project progress, identify risks or bottlenecks, and drive timely resolution
• Ensure commercial commitments, deliverables, and quality expectations are met
• Coordinate internal review and approval of commercial proposals, pricing, and contract terms
• Manage renewals, amendments, and long‑term supply agreements as client needs evolve
• Ensure accurate forecasting and demand planning to support capacity utilization
• Provide market insights and customer feedback to inform commercial strategy and capacity planning
• Maintain accurate CRM records, pipeline reporting, and revenue forecasting
• Contribute to continuous improvement of commercial processes, tools, and client engagement practices
• Support cross‑functional initiatives that enhance Serán’s commercial manufacturing capabilities and competitiveness
• Scope my increase to align with company initiatives
• Perform other related duties as assigned

Skills

• Strong understanding of oral solid dose (OSD) drug development and commercial manufacturing processes
• Working knowledge of GMP requirements, quality systems, and regulatory expectations
• Ability to interpret technical data, batch records, and manufacturing requirements
• Familiarity with tech transfer, validation, and commercial supply operations
• Proven ability to manage complex accounts and long‑cycle commercial relationships
• Experience negotiating term sheets, pricing, and commercial supply agreements
• Strong financial acumen, including forecasting, revenue planning, and capacity management
• Skilled in opportunity qualification and pipeline management
• Excellent verbal and written communication skills
• Ability to build trust‑based relationships with technical, operational, and executive stakeholders
• Strong presentation and client‑facing skills
• Skilled at managing expectations and navigating sensitive commercial discussions
• Strong project management capabilities
• Ability to manage multiple accounts and priorities simultaneously
• Highly organized, detail‑oriented, and proactive in identifying risks and solutions
• Comfortable working cross‑functionally with operations, quality, supply chain, legal, and finance
• Strategic thinker with a solution‑oriented mindset
• Self‑motivated and comfortable in a fast‑growing, dynamic environment
• Strong sense of ownership and accountability for client success and revenue outcomes
• Demonstrated success in negotiating commercial agreements or long‑term supply contracts
• Track record of managing cross‑functional teams or complex technical projects
• Experience with CRM systems, forecasting tools, and pipeline reporting
• Bachelor's degree in a related scientific discipline, business, or marketing
• 3–7 years in account management, business development, or client‑facing roles within a CDMO, pharmaceutical, or biotech environment
• Experience supporting or managing commercial‑stage drug products
• Background in oral solid dose manufacturing or related pharmaceutical operations

Qualifications

Must Haves

• Strong understanding of oral solid dose (OSD) drug development and commercial manufacturing processes
• Working knowledge of GMP requirements, quality systems, and regulatory expectations
• Ability to interpret technical data, batch records, and manufacturing requirements
• Familiarity with tech transfer, validation, and commercial supply operations
• Proven ability to manage complex accounts and long‑cycle commercial relationships
• Experience negotiating term sheets, pricing, and commercial supply agreements
• Strong financial acumen, including forecasting, revenue planning, and capacity management
• Skilled in opportunity qualification and pipeline management
• Excellent verbal and written communication skills
• Ability to build trust‑based relationships with technical, operational, and executive stakeholders
• Strong presentation and client‑facing skills
• Skilled at managing expectations and navigating sensitive commercial discussions
• Strong project management capabilities
• Ability to manage multiple accounts and priorities simultaneously
• Highly organized, detail‑oriented, and proactive in identifying risks and solutions
• Comfortable working cross‑functionally with operations, quality, supply chain, legal, and finance
• Strategic thinker with a solution‑oriented mindset
• Self‑motivated and comfortable in a fast‑growing, dynamic environment
• Strong sense of ownership and accountability for client success and revenue outcomes
• Demonstrated success in negotiating commercial agreements or long‑term supply contracts
• Track record of managing cross‑functional teams or complex technical projects
• Experience with CRM systems, forecasting tools, and pipeline reporting
• Bachelor's degree in a related scientific discipline, business, or marketing
• 3–7 years in account management, business development, or client‑facing roles within a CDMO, pharmaceutical, or biotech environment

Nice to Haves

• Experience supporting or managing commercial‑stage drug products
• Background in oral solid dose manufacturing or related pharmaceutical operations

Benefits

• Employees accrue over four weeks of paid time off annually
• Employer contributions to a retirement account begin after 90 days and do not require an employee match or vesting period
• Various health plans allow employees to find the best coverage for their individual or family needs with minimal employee contributions
• Serán covers each employee with basic life and long-term disability, giving access to increase or add coverage
• Employee Assistance Program provides support for all things related to our employees’ wellbeing
• Access to pet insurance