ServiceNow Developer

Summary

Guidehouse is seeking a ServiceNow Developer to support enterprise IT service management and platform capabilities. The role designs, develops, configures, and maintains ServiceNow solutions, including applications, workflows, integrations, and automation, while collaborating with stakeholders and supporting platform administration, testing, deployment, and ongoing enhancements.

Responsibilities

• Design, develop, configure, and maintain ServiceNow solutions that support enterprise IT service management and platform capabilities
• Develop and enhance custom applications, workflows, integrations, UI components, business rules, client scripts, and automation within the ServiceNow platform
• Partner with technical and business stakeholders to gather requirements, translate needs into technical solutions, and deliver scalable platform improvements
• Support ServiceNow platform administration activities including incident resolution, problem analysis, troubleshooting, and performance optimization
• Collaborate with cross-functional teams to implement best practices, ensure solution quality, and maintain alignment with team and enterprise standards
• Participate in code reviews, testing, deployment activities, and ongoing support of ServiceNow releases and enhancements

Skills

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience
• An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance
• A MINIMUM of TWO (2) years of professional experience
• Strong experience developing on the ServiceNow platform in a senior developer or similar technical role
• Hands-on knowledge of ServiceNow modules, scripting, automation, workflows, integrations, and platform configuration
• Proficiency with JavaScript and other relevant ServiceNow development tools and technologies
• Experience analyzing requirements, designing technical solutions, and delivering high-quality implementations
• Strong problem-solving, communication, and collaboration skills
• Ability to work effectively in a team environment and support multiple priorities in a fast-paced setting
• ServiceNow certifications such as Certified Application Developer, Certified System Administrator, or other relevant platform certifications
• Experience with integrations using REST/SOAP APIs, MID Server, or other enterprise integration patterns
• Knowledge of Service Portal, Flow Designer, IntegrationHub, or other advanced ServiceNow capabilities
• Experience with Agile delivery practices, DevOps, CI/CD, or automated testing approaches
• Prior experience supporting enterprise-scale ServiceNow implementations in a large organization

Qualifications

Must Haves

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience
• An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance
• A MINIMUM of TWO (2) years of professional experience
• Strong experience developing on the ServiceNow platform in a senior developer or similar technical role
• Hands-on knowledge of ServiceNow modules, scripting, automation, workflows, integrations, and platform configuration
• Proficiency with JavaScript and other relevant ServiceNow development tools and technologies
• Experience analyzing requirements, designing technical solutions, and delivering high-quality implementations
• Strong problem-solving, communication, and collaboration skills
• Ability to work effectively in a team environment and support multiple priorities in a fast-paced setting

Nice to Haves

• ServiceNow certifications such as Certified Application Developer, Certified System Administrator, or other relevant platform certifications
• Experience with integrations using REST/SOAP APIs, MID Server, or other enterprise integration patterns
• Knowledge of Service Portal, Flow Designer, IntegrationHub, or other advanced ServiceNow capabilities
• Experience with Agile delivery practices, DevOps, CI/CD, or automated testing approaches
• Prior experience supporting enterprise-scale ServiceNow implementations in a large organization

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus