Post-Sale Title Curator, Default Services - REO

Summary

ServiceLink is a provider of mortgage services seeking a Post-Sale Title Curator to support real estate title and vendor management operations. The role reviews title commitments, resolves curative issues, manages reports and payment processes, and addresses client and internal inquiries while providing customer service.

Responsibilities

• Review daily reports to ensure completion of assigned duties
• Provide external reports per client expectations
• Follow referral process per client expectations
• Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoffs, taxes, and HOA
• Follow payment process per client expectations including having correct billing codes
• Follow escalation process internally and externally to provide customer service
• Address inquiries from client or internal staff professionally and in a timely manner
• Maintain open communication with management and clients
• Resolve rejected curative issues
• Attend and participate in team meetings
• All other duties as assigned

Skills

• Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future
• Proven work experience within real estate industry, and/or vendor management service company
• Exceptional customer service skills
• Working knowledge of real estate titles, deed preparations and closing
• Exceptional organization skills
• High energy and a positive attitude
• Microsoft Excel skills including VLOOKUPs and creating and working with reports
• High School diploma or equivalent required
• Working knowledge of real estate titles, deed preparation and curative process
• Proven customer skills
• Must be able to use and have advanced computer skills and be proficient in the Microsoft software products

Qualifications

Must Haves

• Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future
• Proven work experience within real estate industry, and/or vendor management service company
• Exceptional customer service skills
• Working knowledge of real estate titles, deed preparations and closing
• Exceptional organization skills
• High energy and a positive attitude
• Microsoft Excel skills including VLOOKUPs and creating and working with reports
• High School diploma or equivalent required
• Working knowledge of real estate titles, deed preparation and curative process
• Proven customer skills
• Must be able to use and have advanced computer skills and be proficient in the Microsoft software products

Benefits

• Telecommute: Yes