Pricing Manager

Summary

ServiceNow is an AI control tower for business reinvention, bringing together AI, data, and workflows to help businesses work smarter and faster. The Pricing Manager will develop and execute pricing and packaging strategies for Customer and Industry Workflow business units, track monetization performance, identify growth opportunities, and secure cross-functional alignment.

Responsibilities

• Work with pricing and product leaders to develop and implement effective monetization strategies for ServiceNow’s product portfolio
• Translate pricing strategy into executable plans, partnering cross-functionally with GTM, and operational stakeholders to ensure monetization strategies align to corporate pricing and packaging strategic roadmap
• Define, track, and measure pricing KPIs (both quantitative and qualitative) to drive actionable decision insights on product packaging and pricing performance
• Assist in identifying new business and growth opportunities to create incremental growth, including new pricing models and go to market approaches
• Support Business Unit in getting alignment on Pricing and Packaging changes and passing Pricing Committee approval reviews
• Assist in diverse activities to support monetization such as market sizing exercises, market/competitor research, enablement, and root cause analyses to support and identify opportunities for product growth and inform field and BU views

Skills

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 3+ years of experience in enterprise technology industry with a proven track record collaborating across pricing, product, sales, finance, marketing, and operations with specific experience in packaging and pricing for software businesses
• Strong knowledge of pricing frameworks with experience developing monetization strategies
• Proficient in competitive price research and synthesizing large data sets with Excel and other BI tools
• Skilled at applying independent and critical thinking to achieve impactful results with moderate to little supervision
• An effective communicator and highly effective in securing buy-in on monetization strategies from executives and leaders across the business
• Bachelor or Master degree in business, statistics, economics, or other quantitative disciplines (MBA is a plus)

Qualifications

Must Haves

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 3+ years of experience in enterprise technology industry with a proven track record collaborating across pricing, product, sales, finance, marketing, and operations with specific experience in packaging and pricing for software businesses
• Strong knowledge of pricing frameworks with experience developing monetization strategies
• Proficient in competitive price research and synthesizing large data sets with Excel and other BI tools
• Skilled at applying independent and critical thinking to achieve impactful results with moderate to little supervision
• An effective communicator and highly effective in securing buy-in on monetization strategies from executives and leaders across the business

Nice to Haves

• Bachelor or Master degree in business, statistics, economics, or other quantitative disciplines (MBA is a plus)

Benefits

• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs
• Flexibility and trust in a distributed world of work