Account Manager

Summary

MarketStar provides outsourced B2B demand, sales, customer success, and revenue operations solutions for technology companies. The Account Manager will manage existing customer relationships, identify opportunities to improve customer experience and increase usage and spend, and use data to drive account planning, forecasting, reporting, and target attainment.

Responsibilities

• Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support
• Work with existing customers to build brand awareness and increase their usage and spend
• Use client provided and self- guided training resources to stay up to date on knowledge of the product
• Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets
• Attain daily, weekly, monthly, and quarterly targets
• Record customer interactions and engagement in CRM
• Build and manage both Internal MarketStar team and external client counterpart relationships
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership
• Use data to drive planning and success
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc
• Other applicable duties as assigned

Skills

• Strong time and project management organizational skills
• Proficiency with using Microsoft Office and/or Google Suites
• Demonstrated ability to build relationships
• Strong written and verbal presentation skills
• Experience with setting and exceeding sales goals
• Able to multi-task, manage time effectively and adapt to change
• Able to analyze and interpret data to develop and implement strategic plans is preferred
• Previous experience with account management or prior experience in sales or technology preferred

Qualifications

Must Haves

• Strong time and project management organizational skills
• Proficiency with using Microsoft Office and/or Google Suites
• Demonstrated ability to build relationships
• Strong written and verbal presentation skills
• Experience with setting and exceeding sales goals
• Able to multi-task, manage time effectively and adapt to change

Nice to Haves

• Able to analyze and interpret data to develop and implement strategic plans is preferred
• Previous experience with account management or prior experience in sales or technology preferred

Benefits

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match
• Hardship loan program
• Access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision
• Variable bonus component of $5,000.00 USD annually