Account Manager (Property)

Summary

SOCi is an agentic marketing platform that helps multi-location enterprises improve local and AI search visibility, social presence, and reputation. The Account Manager will expand and retain revenue within the existing client base by managing renewals, negotiating contracts, identifying upsell and cross-sell opportunities, and building executive-level client relationships.

Responsibilities

• Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location customer base
• Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts
• Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services
• Represent SOCi at customer-facing events, industry conferences, and strategic account reviews
• Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions
• Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences
• Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts
• Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health
• Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets
• Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives
• Focus on solving business challenges through innovation, while keeping a customer-first mindset
• Remain adaptable as client needs evolve, supporting additional initiatives as required

Skills

• 3-5+ years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment
• Ability to prove consistently hitting or overachieving quota
• Proven success in contract renewals, negotiations, and upselling to existing clients
• Excellent communication and collaboration abilities—especially working cross-functionally with Customer Success, Sales, and Legal teams
• Highly organized and detail-oriented, with experience managing multiple deals simultaneously
• Self-starter with a creative entrepreneurial spirit
• Refined and proven sales methodology
• Creative strategist; develop new ways to drive sales and value to existing and prospective clients
• Experience working in a fast-paced entrepreneurial environment
• Creative problem solver with the ability to understand and resolve prospective client challenges/objections
• Adaptable; able to quickly learn new technologies and processes
• Salesforce or equivalent CRM experience
• Property management industry experience strongly preferred, with an understanding of multi-site portfolio dynamics, resident/tenant experience priorities, and the marketing and reputation challenges unique to property management brands
• Multi-location brands experience and existing industry contacts/relationships preferred

Qualifications

Must Haves

• 3-5+ years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment
• Ability to prove consistently hitting or overachieving quota
• Proven success in contract renewals, negotiations, and upselling to existing clients
• Excellent communication and collaboration abilities—especially working cross-functionally with Customer Success, Sales, and Legal teams
• Highly organized and detail-oriented, with experience managing multiple deals simultaneously
• Self-starter with a creative entrepreneurial spirit
• Refined and proven sales methodology
• Creative strategist; develop new ways to drive sales and value to existing and prospective clients
• Experience working in a fast-paced entrepreneurial environment
• Creative problem solver with the ability to understand and resolve prospective client challenges/objections
• Adaptable; able to quickly learn new technologies and processes
• Salesforce or equivalent CRM experience

Nice to Haves

• Property management industry experience strongly preferred, with an understanding of multi-site portfolio dynamics, resident/tenant experience priorities, and the marketing and reputation challenges unique to property management brands
• Multi-location brands experience and existing industry contacts/relationships preferred

Benefits

• Commission
• Health insurance plans, dental, and vision (full-time permanent, non-contract roles only)
• Wellness incentives (full-time permanent, non-contract roles only)
• 401(k) plan with employer match (full-time permanent, non-contract roles only)
• Flexible paid time off (full-time, non-contract roles only)
• Quarterly wellness days (full-time, non-contract roles only)
• Paid holidays (full-time, non-contract roles only)
• Unique employee engagement programs (full-time, non-contract roles only)
• Remote work / work from home