Membership Sales Associate (Inside Sales) - Tuesday-Saturday

Summary

Sollis Health provides on-demand, 24/7 concierge medical membership services with access to ER-trained medical teams, diagnostics, specialists, and care navigation. The Membership Sales Associate will engage inbound prospects, educate them about membership benefits, guide qualified leads through enrollment, maintain Salesforce records, and support a coordinated onboarding experience.

Responsibilities

• Serve as a first point of contact for inbound membership inquiries, delivering a white-glove, responsive experience via phone, email, and text
• Support efforts to improve speed-to-lead by promptly responding to new inquiries and scheduling conversations with prospective members
• Conduct initial discovery conversations to understand prospective members’ needs, priorities, and interest in Sollis’ services
• Educate prospective members on Sollis’ care model, services, physician access, and membership benefits
• Guide qualified prospects through the enrollment process for appropriate membership offerings
• Collaborate with senior Membership Directors to support complex or high-touch member conversations as needed
• Maintain accurate and timely records of all outreach, follow-ups, and activity in Salesforce
• Participate in tours of Sollis facilities when requested (if located in one of our markets)
• Partner with Member Services, Operations, and Clinical teams to ensure a smooth and coordinated onboarding experience for new members
• Provide feedback on lead quality, member questions, and common objections to help improve sales processes and marketing materials
• Represent Sollis professionally and empathetically in all member-facing interactions

Skills

• Bachelor's degree required
• 2–3 years of experience in sales, customer-facing, hospitality, or service-oriented roles
• Comfort working a fixed weekly schedule that includes regular weekend and/or evening hours, including holidays as needed (see Schedule & Time Zone above)
• Pacific Time working hours required – see Schedule & Time Zone above for the specific hours for this opening
• Strong written and verbal communication skills
• Comfort engaging prospective members via phone and email
• High attention to responsiveness and follow-through
• Natural empathy and customer-first mindset
• Coachability and eagerness to learn consultative sales skills
• Strong organizational skills and ability to manage multiple conversations simultaneously
• Ability to work collaboratively while taking ownership of individual performance goals
• Interest in healthcare, hospitality, or premium service experiences
• Quota carrying experience preferred
• Experience responding to inbound leads, working toward goals, or supporting a sales process is preferred
• Familiarity with Salesforce or another CRM is a plus (training provided)

Qualifications

Must Haves

• Bachelor's degree required
• 2–3 years of experience in sales, customer-facing, hospitality, or service-oriented roles
• Comfort working a fixed weekly schedule that includes regular weekend and/or evening hours, including holidays as needed (see Schedule & Time Zone above)
• Pacific Time working hours required – see Schedule & Time Zone above for the specific hours for this opening
• Strong written and verbal communication skills
• Comfort engaging prospective members via phone and email
• High attention to responsiveness and follow-through
• Natural empathy and customer-first mindset
• Coachability and eagerness to learn consultative sales skills
• Strong organizational skills and ability to manage multiple conversations simultaneously
• Ability to work collaboratively while taking ownership of individual performance goals
• Interest in healthcare, hospitality, or premium service experiences

Nice to Haves

• Quota carrying experience preferred
• Experience responding to inbound leads, working toward goals, or supporting a sales process is preferred
• Familiarity with Salesforce or another CRM is a plus (training provided)

Benefits

• Excellent benefits, including healthcare, dental, vision
• 401K with 3% match
• Unlimited PTO and Generous Sick Time
• 12 Observed holidays
• Free Sollis Health membership for you and your eligible family members
• Employee stock options offering
• Annual professional development allocations
• Modern, elegant, and high-end work environment
• Remote work in California, Colorado, Connecticut, Florida, Illinois, Louisiana, Maryland, Nevada, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington and Wisconsin