Membership Sales Associate (Inside Sales) - Sunday-Thursday

Summary

Sollis Health provides on-demand, concierge medical membership with 24/7 access to medical teams, diagnostics, specialists, and care navigation. The Membership Sales Associate serves as a primary contact for prospective members, managing inbound inquiries, conducting discovery conversations, educating prospects, guiding enrollment, and coordinating with internal teams to support a smooth onboarding experience.

Responsibilities

• Serve as a first point of contact for inbound membership inquiries, delivering a white-glove, responsive experience via phone, email, and text
• Support efforts to improve speed-to-lead by promptly responding to new inquiries and scheduling conversations with prospective members
• Conduct initial discovery conversations to understand prospective members’ needs, priorities, and interest in Sollis’ services
• Educate prospective members on Sollis’ care model, services, physician access, and membership benefits
• Guide qualified prospects through the enrollment process for appropriate membership offerings
• Collaborate with senior Membership Directors to support complex or high-touch member conversations as needed
• Maintain accurate and timely records of all outreach, follow-ups, and activity in Salesforce
• Participate in tours of Sollis facilities when requested (if located in one of our markets)
• Partner with Member Services, Operations, and Clinical teams to ensure a smooth and coordinated onboarding experience for new members
• Provide feedback on lead quality, member questions, and common objections to help improve sales processes and marketing materials
• Represent Sollis professionally and empathetically in all member-facing interactions

Skills

• * Bachelor's degree required
• * 2–3 years of experience in sales, customer-facing, hospitality, or service-oriented roles
• * Experience responding to inbound leads, working toward goals, or supporting a sales process is preferred
• * Familiarity with Salesforce or another CRM is a plus (training provided)
• * Comfort working a fixed weekly schedule that includes regular weekend and/or evening hours, including holidays as needed (see Schedule & Time Zone above)
• * Pacific Time working hours required – see Schedule & Time Zone above for the specific hours for this opening
• * Strong written and verbal communication skills
• * Comfort engaging prospective members via phone and email
• * High attention to responsiveness and follow-through
• * Natural empathy and customer-first mindset
• * Coachability and eagerness to learn consultative sales skills
• * Strong organizational skills and ability to manage multiple conversations simultaneously
• * Ability to work collaboratively while taking ownership of individual performance goals
• * Interest in healthcare, hospitality, or premium service experiences
• * 2–3 years of experience in sales, customer-facing, hospitality, or service-oriented roles. Quota carrying experience preferred

Qualifications

Must Haves

• * Bachelor's degree required
• * 2–3 years of experience in sales, customer-facing, hospitality, or service-oriented roles
• * Experience responding to inbound leads, working toward goals, or supporting a sales process is preferred
• * Familiarity with Salesforce or another CRM is a plus (training provided)
• * Comfort working a fixed weekly schedule that includes regular weekend and/or evening hours, including holidays as needed (see Schedule & Time Zone above)
• * Pacific Time working hours required – see Schedule & Time Zone above for the specific hours for this opening
• * Strong written and verbal communication skills
• * Comfort engaging prospective members via phone and email
• * High attention to responsiveness and follow-through
• * Natural empathy and customer-first mindset
• * Coachability and eagerness to learn consultative sales skills
• * Strong organizational skills and ability to manage multiple conversations simultaneously
• * Ability to work collaboratively while taking ownership of individual performance goals
• * Interest in healthcare, hospitality, or premium service experiences

Nice to Haves

• * 2–3 years of experience in sales, customer-facing, hospitality, or service-oriented roles. Quota carrying experience preferred

Benefits

• Competitive commission structure with clear performance expectations and growth opportunity
• Excellent benefits, including healthcare, dental, vision
• 401K with 3% match
• Unlimited PTO and Generous Sick Time
• 12 Observed holidays
• Free Sollis Health membership for you and your eligible family members
• Employee stock options offering
• Annual professional development allocations
• Modern, elegant, and high-end work environment
• Remote work in California, Colorado, Connecticut, Florida, Illinois, Louisiana, Maryland, Nevada, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington and Wisconsin