Customer Engagement Specialist

Summary

Soracom is a technology company providing connectivity, cloud, and AI solutions that help businesses develop connected products and solve real-world challenges. The Customer Engagement Specialist generates and qualifies outbound and inbound leads, nurtures prospects, schedules qualified discovery calls, and collaborates with sales, marketing, and internal teams to support new business growth.

Responsibilities

• Generate qualified leads through outbound phone and email prospecting
• Working closely with our Marketing team to qualify inbound leads
• Qualifying leads by using tools such as Salesforce, Outreach, and Zoominfo
• Uncovering prospect needs, generating interest, and forwarding to the appropriate sales representative once qualified
• Managing lead flow (keeping up with set sequences to prospects including phone calls, and emails) in Salesforce, and tracking qualified leads through acceptance by Sales Representatives
• Meeting or exceeding set monthly goals
• Working with internal teams, and other Customer Engagement Specialists to gather lead lists and execute prospecting campaigns based on territories
• Demonstrate our Leadership Principles, such as Proactive, Customer Centric, Just Do It, Dive Deep, Emotionally Mature and Deliver Results

Skills

• Must be fluent in English and possess excellent writing skills
• Legally eligible to work in the United States
• Ability to grasp basic technical concepts
• Strong listening/communication skills and ability to adjust communication style to their target audience
• Able to connect to their audience via phone and video conferencing
• Be autonomous and driven, with a positive and enthusiastic attitude
• Able to work from home and has a dedicated and quiet focus area or workspace
• Ability to thrive in a growing, fast-paced work environment
• Proficiency in Microsoft Office Suite and/or Google Suite
• Willingness to explore and push the boundaries of AI tools such as Claude, Google Gemini, or ChatGPT to increase productivity and automate repetitive tasks
• Ability to learn and willingness to adapt through coaching
• Comfortable and exceptional at managing their own time
• Experience working with Salesforce, Outreach and/or Zoominfo
• Knows the basic IT around servers, networking, and AWS services
• Has previous working experience or exposure to Slack
• WFH experience
• You are curious, persistent, and coachable
• You have thick skin and are able to handle rejection well
• Your communication is professional, consistent, and empathetic
• Bachelor's Degree or relevant experience preferred
• Experience working with a variety of partnership models and stakeholder types is a plus
• Spanish language skills are a bonus

Qualifications

Must Haves

• Must be fluent in English and possess excellent writing skills
• Legally eligible to work in the United States
• Ability to grasp basic technical concepts
• Strong listening/communication skills and ability to adjust communication style to their target audience
• Able to connect to their audience via phone and video conferencing
• Be autonomous and driven, with a positive and enthusiastic attitude
• Able to work from home and has a dedicated and quiet focus area or workspace
• Ability to thrive in a growing, fast-paced work environment
• Proficiency in Microsoft Office Suite and/or Google Suite
• Willingness to explore and push the boundaries of AI tools such as Claude, Google Gemini, or ChatGPT to increase productivity and automate repetitive tasks
• Ability to learn and willingness to adapt through coaching
• Comfortable and exceptional at managing their own time
• Experience working with Salesforce, Outreach and/or Zoominfo
• Knows the basic IT around servers, networking, and AWS services
• Has previous working experience or exposure to Slack
• WFH experience
• You are curious, persistent, and coachable
• You have thick skin and are able to handle rejection well
• Your communication is professional, consistent, and empathetic

Nice to Haves

• Bachelor's Degree or relevant experience preferred
• Experience working with a variety of partnership models and stakeholder types is a plus
• Spanish language skills are a bonus

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program