Field Service Engineer

Summary

Bruker is a leading analytical instrumentation company that develops solutions for research, development, and industrial applications. The Field Service Engineer will install, maintain, troubleshoot, and support high-resolution mass spectrometry instrumentation while providing customer training, remote diagnostics, and on-site service across the Midwest region.

Responsibilities

• Familiarize and train customers for basic operation of the equipment
• Perform remote support and diagnostic analysis to determine independently if on site corrective maintenance is required
• Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, via onsite visits, and remote assistance
• Re-qualify the entire instrument after service repair by running complex compounds for verification, in accordance with customer expectations
• Secure customer acceptance of installation and maintenance sign-off
• Perform installation of new systems, preventive and corrective maintenance
• Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
• Perform other duties as required

Skills

• B.S. in Biotech, Biology or Chemistry related fields or equivalent experience
• Minimum 3 years' experience diagnosing and repairing mass spectrometers
• Experience troubleshooting HPLC and nanoLC required
• Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology
• Experience with GLP and working in a regulated environment
• Strong technical skills involving analytical instrumentation
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers with a range of technical expertise
• Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment
• Focus on the Mid-West Region with ability and willingness to travel up to 80% as required by customer demand
• May require lifting (up to 50 lbs), bending, and squatting and working in laboratory environments
• Valid Drivers' License issued by state of residence and in good standing

Qualifications

Must Haves

• B.S. in Biotech, Biology or Chemistry related fields or equivalent experience
• Minimum 3 years' experience diagnosing and repairing mass spectrometers
• Experience troubleshooting HPLC and nanoLC required
• Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology
• Experience with GLP and working in a regulated environment
• Strong technical skills involving analytical instrumentation
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers with a range of technical expertise
• Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment
• Focus on the Mid-West Region with ability and willingness to travel up to 80% as required by customer demand
• May require lifting (up to 50 lbs), bending, and squatting and working in laboratory environments
• Valid Drivers' License issued by state of residence and in good standing

Benefits

• Performance-related incentive for eligible full-time employees
• 401(k) with company match
• Employee stock purchase plan
• Medical plans
• Dental plans
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Employee assistance program
• Paid time off including vacation, sick time and holidays