University Operations Coordinator

Summary

StarRez, a provider of student housing software, is seeking a University Operations Coordinator to support College Pads university partnerships. The role oversees partner onboarding, coordinates cross-functional platform implementations, manages project timelines, supports post-launch feature rollouts, and helps improve partner satisfaction.

Responsibilities

• Oversee the full onboarding process for new university partners, ensuring an efficient and successful platform launch
• Serve as a primary point of contact for university stakeholders (including but not limited to housing, IT, and legal staff) throughout the onboarding process
• Collaborate cross-functionally with College Pads and StarRez teams to facilitate smooth platform implementations
• Work with university partners to roll out new features, tools, and enhancements post-launch
• Manage project timelines, milestones, and deliverables to keep implementation projects on track
• Set up demo environments for prospective university partners to showcase platform capabilities
• Identify opportunities to streamline the implementation process and enhance partner satisfaction

Skills

• 2+ years of experience in project management, implementation, customer success, or a related field
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously
• Excellent verbal and written communication skills, with the ability to build strong relationships with university partners
• Ability to collaborate with cross-functional teams, including technical and non-technical stakeholders
• Proficiency in project management tools (e.g., JIRA, Monday.com) and collaboration tools (e.g., Google Workspace, Slack)
• Bachelor's degree in Business, Communications, Project Management, or a related field
• Experience with SaaS platforms, higher education, or student housing is a plus
• Previous experience in higher education, student housing, or technology implementation
• Familiarity with the needs and challenges of university administrators and students in the housing search process

Qualifications

Must Haves

• 2+ years of experience in project management, implementation, customer success, or a related field
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously
• Excellent verbal and written communication skills, with the ability to build strong relationships with university partners
• Ability to collaborate with cross-functional teams, including technical and non-technical stakeholders
• Proficiency in project management tools (e.g., JIRA, Monday.com) and collaboration tools (e.g., Google Workspace, Slack)

Nice to Haves

• Bachelor's degree in Business, Communications, Project Management, or a related field
• Experience with SaaS platforms, higher education, or student housing is a plus
• Previous experience in higher education, student housing, or technology implementation
• Familiarity with the needs and challenges of university administrators and students in the housing search process

Benefits

• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members
• A supportive team environment with emphasis on learning and development opportunities
• You will learn, grow, and be appreciated for your impact and contributions
• You will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement