Account Representative - State Farm Agent Team Member

Summary

State Farm is an insurance and financial services agency helping clients manage everyday risks and recover from the unexpected. The Account Representative will build customer relationships, provide insurance-related service, educate clients on coverage options, and support agency growth through effective communication and needs-based reviews.

Responsibilities

• Establish customer relationships and follow up with customers as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business

Skills

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Must currently hold relevant insurance licenses in TX

Qualifications

Must Haves

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Must currently hold relevant insurance licenses in TX

Benefits

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Group life insurance
• Valuable career-building experience
• Two weeks of PTO after your first year
• Fully remote work arrangement