Equipment Service Technician

Summary

STERIS provides products and services supporting patient care, infection prevention, and life sciences customers. The Equipment Service Technician is a remote, customer-facing role responsible for troubleshooting, repairing, maintaining, and installing complex mechanical, electromechanical, and electronic equipment while traveling throughout the greater San Diego area. The technician also coordinates with cross-functional teams, supports compliance requirements, and provides customers with repair options and pricing.

Responsibilities

• You will perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components
• You will manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, and field upgrade programs
• As an EST, you’ll work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements and resolve and document troubleshooting issues
• You’ll provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory

Skills

• High School Diploma or GED with at least 4 years of work experience, with 2 of those years in a mechanical/technical role. Associate's degree or related certifications in technical/mechanical area, competitive equipment training, or related military experience may be considered towards technical experience requirement
• Customer and team engagement experience
• Valid driver's license and the ability meet all required background to obtain and maintain existing and new vendor credentialing requirements
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs
• Effective written and verbal communication skills
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems)
• Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful in this role

Qualifications

Must Haves

• High School Diploma or GED with at least 4 years of work experience, with 2 of those years in a mechanical/technical role. Associate's degree or related certifications in technical/mechanical area, competitive equipment training, or related military experience may be considered towards technical experience requirement
• Customer and team engagement experience
• Valid driver's license and the ability meet all required background to obtain and maintain existing and new vendor credentialing requirements
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs
• Effective written and verbal communication skills
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems)

Nice to Haves

• Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful in this role

Benefits

• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage
• 401(k) with company match
• Maternity & Paternal Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition reimbursement and continued education programs
• Excellent opportunities for advancement and stable long-term career
• This position is eligible for bonus participation
• Remote-based customer-facing role
• Flexible schedule