Equipment Service Technician I (Floater)

Summary

STERIS is a healthcare services and medical technology company. The Equipment Service Technician I will troubleshoot, repair, maintain, and install medical equipment in hospitals while managing customer needs, service calls, and travel across the assigned territory.

Responsibilities

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties
• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues
• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory
• Provide support to various locations within assigned territory depending on the service agreements and Customer needs

Skills

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement
• Valid driver's license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements
• Customer and team engagement experience
• Effective written and verbal communication skills
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems)
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs

Qualifications

Must Haves

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement
• Valid driver's license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements
• Customer and team engagement experience
• Effective written and verbal communication skills
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems)
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs

Benefits

• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage
• 401(k) with company match
• Maternity & Paternal Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition reimbursement and continued education programs
• Excellent opportunities for advancement and stable long-term career
• This position is eligible for bonus participation.