Software Implementation Project Manager

Summary

STERIS is a global provider of products and services supporting patient care, with an emphasis on infection prevention and healthcare and life sciences solutions. The Software Implementation Project Manager, Level I leads software implementation projects from planning through go-live, coordinating documentation, timelines, customer communications, cross-functional teams, risk management, training, onboarding, testing, and deliverable validation.

Responsibilities

• Coordinate and support software implementation projects from planning through go-live
• Manage project documentation, timelines, deliverables, and customer communications
• Lead project status meetings and collaborate with cross-functional teams to drive successful outcomes
• Identify and escalate project risks, issues, and dependencies
• Support customer training, onboarding, and transition to ongoing support teams
• Ensure project quality through configuration reviews, testing coordination, and deliverable validation
• Contribute to process improvements and develop expertise in software solutions and customer workflows

Skills

• Bachelor's degree with 4 years of relevant experience. In lieu of degree, 12 years of relevant experience required
• 1–2 years of experience in project coordination, customer service, or a related professional role
• Basic familiarity with software products or technology-related projects
• Demonstrated ability to communicate professionally and work effectively with customers and team members
• Developing knowledge of information technology terminology
• Customer-focused mindset and willingness to develop client management skills
• Strong written and verbal communication skills
• Ability to work collaboratively and treat employees at all levels with respect
• Basic problem-solving skills and eagerness to develop negotiation and decision-making abilities
• Ability to prioritize and manage assigned tasks across multiple projects
• Self-starter with a proactive and growth-oriented mindset
• Openness to feedback and commitment to continuous improvement
• Resilience and perseverance in a dynamic, fast-paced environment
• Exposure to healthcare environments is a plus
• Working knowledge of Microsoft PowerPoint, Word, and Excel
• Exposure to CRM systems is a plus
• Interest in pursuing PMP certification

Qualifications

Must Haves

• Bachelor's degree with 4 years of relevant experience. In lieu of degree, 12 years of relevant experience required
• 1–2 years of experience in project coordination, customer service, or a related professional role
• Basic familiarity with software products or technology-related projects
• Demonstrated ability to communicate professionally and work effectively with customers and team members
• Developing knowledge of information technology terminology
• Customer-focused mindset and willingness to develop client management skills
• Strong written and verbal communication skills
• Ability to work collaboratively and treat employees at all levels with respect
• Basic problem-solving skills and eagerness to develop negotiation and decision-making abilities
• Ability to prioritize and manage assigned tasks across multiple projects
• Self-starter with a proactive and growth-oriented mindset
• Openness to feedback and commitment to continuous improvement
• Resilience and perseverance in a dynamic, fast-paced environment

Nice to Haves

• Exposure to healthcare environments is a plus
• Working knowledge of Microsoft PowerPoint, Word, and Excel
• Exposure to CRM systems is a plus
• Interest in pursuing PMP certification

Benefits

• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental and Vision Benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity and Paternity Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career
• This position is eligible for bonus participation.