Summary
TEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Technician 2 to assist in software and hardware life cycle management. The role involves supporting employees with desktop issues, troubleshooting software problems, and setting up new user accounts.
Responsibilities
- Assist in the software and hardware life cycle management processes including research packaging quality assurance and deployment preparation
- Setup new users including desktop configuration email accounts ldap accounts VPN accounts
- Support employees both local and remote with Desktop issues account issues access to various internal services
- Troubleshoot software issues on employees desktops/laptops
- Some off hours support for may apply
Skills
- Associate's degree in a technical field such as computer science computer engineering or related field required
- 2-4 years experience required
- Knowledge of Windows OS (Windows 11 but 10 is okay)
- Experience with desktop installation and configuration
- Experience troubleshooting desktop issues as well as mobile devices
- Active Directory Experience
- Must have High school diploma
- Ticketing system
Qualifications
Must Haves
- Associate's degree in a technical field such as computer science computer engineering or related field required
- 2-4 years experience required
- Knowledge of Windows OS (Windows 11 but 10 is okay)
- Experience with desktop installation and configuration
- Experience troubleshooting desktop issues as well as mobile devices
- Active Directory Experience
- Must have High school diploma
- Ticketing system
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)