Iron Systems, Inc
Posted 123 days agoVerified live 2d ago
Desktop Support Engineer L1
Brief overview
Eden Prairie, MNIn-person
6 H-1B approvalsDept. of Labor
2 green cardsCertified filings
Desktop and peripheral installation and configurationHardware and software troubleshootingIMAC servicesMobile device supportPrinter and scanner supportVIP user supportAudio-visual and conferencing technology managementNetwork printer installationOffice 365 supportCompliance and coverage softwareDHCP and DNS knowledgeInventory managementVendor coordinationProcurement assistanceMac device supportSLA adherenceEvent and meeting support
About the company
Iron Systems, Incironsystems.com
IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries.
Visa sponsorship history
3 years sponsoring, last filed FY2025
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.6H-1B approved
100%approval rate
2new H-1B hires
2PERM certified
$160,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20233
20242
20251
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20231
20241
20253
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20241
20251
Top sponsored roles
Management AnalystChief Channel Officer, ITO & MSP Business UnitsComputer Server TechnicianComputer Network Support SpecialistSupply Chain Manager (Services)
Sponsored employees from
India
Job description
Summary
Iron Systems, Inc is seeking a Desktop Support Engineer L1 to provide support for desktop computers and peripheral equipment. The role involves installing, configuring, and troubleshooting hardware and software, while also offering VIP support and maintaining IT inventory.
Responsibilities
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines
- Hardware/software troubleshooting and resolution
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
- Network & Sharing printer installation
- Knowledge of Office 365 support
- Coverage/compliance software installation and troubleshooting
- Good communication skills
- Good knowledge of DHCP and DNS
- Maintain IT inventory, coordinate vendor support, and assist with procurement
- Support Mac devices
- Strictly adhere to defined Service Level Agreements (SLA’s)
- Support recurring meetings, events, and after-hours activities as required
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Skills
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines
- Hardware/software troubleshooting and resolution
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
- Network & Sharing printer installation
- Knowledge of Office 365 support
- Coverage/compliance software installation and troubleshooting
- Good communication skills
- Good knowledge of DHCP and DNS
- Maintain IT inventory, coordinate vendor support, and assist with procurement
- Support Mac devices
- Strictly adhere to defined Service Level Agreements (SLA's)
- Support recurring meetings, events, and after-hours activities as required
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base
- L1-level network troubleshooting and resolution for LAN Connectivity
- Hands & feet support to the backend team for Network/Server/application issue
- Working with vendor support contacts to resolve technical issues
- Labeling racks & devices
- Server mounting/movement
- Hands & Feet Support for DC (Compute, Storage, Backup, Network) Hands & feet support requirements for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc
Qualifications
Must Haves
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines
- Hardware/software troubleshooting and resolution
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
- Network & Sharing printer installation
- Knowledge of Office 365 support
- Coverage/compliance software installation and troubleshooting
- Good communication skills
- Good knowledge of DHCP and DNS
- Maintain IT inventory, coordinate vendor support, and assist with procurement
- Support Mac devices
- Strictly adhere to defined Service Level Agreements (SLA's)
- Support recurring meetings, events, and after-hours activities as required
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Nice to Haves
- L1-level network troubleshooting and resolution for LAN Connectivity
- Hands & feet support to the backend team for Network/Server/application issue
- Working with vendor support contacts to resolve technical issues
- Labeling racks & devices
- Server mounting/movement
- Hands & Feet Support for DC (Compute, Storage, Backup, Network) Hands & feet support requirements for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc
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