Field Service Technician - Pharma Filling & Packaging Systems

Summary

Syntegon is a strategic partner for the pharmaceutical, biotech, and food industries, providing innovative technologies and sustainable solutions. The Field Service Technician is responsible for the installation, testing, maintenance, and training on Syntegon Pharmaceutical Systems at customer sites, ensuring customer satisfaction and supporting business growth.

Responsibilities

• Provide turnkey support for start-up, IQ, OQ, and PQ validation testing on new machine installations
• Provide updates and modifications to machine control software at customer sites and training customers on use and maintenance of equipment
• Coordinate development activities and upgrades related to updating and improving machine functionality
• Provide support to Customers, Customer Service department and Sales department as required
• Participate in continuous training, as needed, in order to maintain technical expertise and proficiency on new equipment and existing systems applications through internal training
• Work in a cleanroom environment, fully gowned. Work in tight quarters; on top and underneath equipment standing, stooping, kneeling and bending continuously (approx. 66% of the time). Lift up to 50lbs on a regular basis

Skills

• 2-year Packaging Machinery degree and 2 years of experience working on Packaging Equipment OR 5 years overall experience in repair and maintenance of capital equipment
• 2-years' experience working directly with Customers
• Ability to travel 80% of the time Domestically and Internationally
• BS in Electrical Engineering
• Experience in the packaging industry
• Proficiency in operating controls, and prior work experience in repair/maintenance of control systems, such as servo drives, HMI's and programmable controllers
• Demonstrated advanced mechanical, electrical and software skills. systems of equipment (Allen Bradley, Siemens, PLC, PMAC, etc.)
• Ability to support various software control platforms for complete packaging lines
• Experience with cGMP and GAMP requirements in the Pharmaceutical Industry
• Strong customer service focus with ability to assure customer confidence in the operation of equipment
• German-speaking skills a plus

Qualifications

Must Haves

• 2-year Packaging Machinery degree and 2 years of experience working on Packaging Equipment OR 5 years overall experience in repair and maintenance of capital equipment
• 2-years' experience working directly with Customers
• Ability to travel 80% of the time Domestically and Internationally

Nice to Haves

• BS in Electrical Engineering
• Experience in the packaging industry
• Proficiency in operating controls, and prior work experience in repair/maintenance of control systems, such as servo drives, HMI's and programmable controllers
• Demonstrated advanced mechanical, electrical and software skills. systems of equipment (Allen Bradley, Siemens, PLC, PMAC, etc.)
• Ability to support various software control platforms for complete packaging lines
• Experience with cGMP and GAMP requirements in the Pharmaceutical Industry
• Strong customer service focus with ability to assure customer confidence in the operation of equipment
• German-speaking skills a plus

Benefits

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous CompanyMatch
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program