Account Executive, Public Safety

Summary

T-Mobile is a telecommunications company seeking an Account Executive, Public Safety to support and grow public safety accounts serving first responders. The role focuses on generating sales opportunities, managing customer relationships, renewing contracts, analyzing accounts, and achieving sales and retention goals while maintaining accurate data and professional standards.

Responsibilities

• Generate sales opportunities and exceed monthly sales, renewal, and churn targets by contacting leads and managing customer inquiries
• Build and maintain customer relationships to identify up-sell and renewal opportunities while resolving account issues effectively
• Perform accurate and efficient data entry, system navigation, and independent analysis to support account management
• Engage in continuous training to maintain up-to-date product and service knowledge and meet quality standards
• Meet or exceed productivity and sales goals through consistent performance monitoring and improvement
• Demonstrate professional conduct by adhering to ethical standards and supporting an inclusive team environment
• Also responsible for other duties/projects as assigned by business management as needed

Skills

• High School Diploma/GED
• Collaboration
• Communication
• Contract Renewals
• Customer Relationship Management (CRM)
• Detail-Oriented
• Microsoft Office
• Presentations
• Problem Solving
• Sales Analysis
• Telecommunications
• At least 18 years of age
• Legally authorized to work in the United States
• 2-4 years Experience selling within the Public Safety vertical
• 2-4 years Experience in the Public Safety industry
• 2-4 years Demonstrated track record of sales success in business sales (B2B)
• 2-4 years Experience in Wireless Industry/Telesales/Technical Sales

Qualifications

Must Haves

• High School Diploma/GED
• Collaboration
• Communication
• Contract Renewals
• Customer Relationship Management (CRM)
• Detail-Oriented
• Microsoft Office
• Presentations
• Problem Solving
• Sales Analysis
• Telecommunications
• At least 18 years of age
• Legally authorized to work in the United States

Nice to Haves

• 2-4 years Experience selling within the Public Safety vertical
• 2-4 years Experience in the Public Safety industry
• 2-4 years Demonstrated track record of sales success in business sales (B2B)
• 2-4 years Experience in Wireless Industry/Telesales/Technical Sales

Benefits

• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles
• Medical, dental and vision insurance
• A flexible spending account
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service and home internet discounts for eligible employees
• Pet insurance
• Access to commuter and transit programs
• Career growth support