Corporate Account Manager

Summary

ServiceTrade provides a field service management platform that helps commercial fire protection and mechanical service contractors improve operations, technician productivity, and customer experiences. The Corporate Account Manager will retain and expand a portfolio of high-end customers by driving adoption, conducting business reviews, managing account plans, and securing renewals and upsell opportunities. The role also coordinates with cross-functional teams to address customer needs and achieve growth goals.

Responsibilities

• Engage key customer executives and users as the primary business point of contact with ServiceTrade customers
• Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application
• Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade
• Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams
• Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations
• Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base
• Negotiate and close complex renewal contracts that build in growth and additional investment where possible
• Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.com in addition to maintaining accurate forecasts of ARR increases
• Develop and maintain account plans that align customer goals with ServiceTrade's solutions
• Manage internal action plans across Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing to achieve customer goals
• Maintain high level of understanding of the Commercial Service Contractor industry and ServiceTrade products and services through certification and ongoing training
• Master key skills and competencies that are required to perform this role at the highest level
• Prioritize activity through effective time management and scheduling of customer reviews and communications
• Maintain accurate customer account records and effectively document activity in Salesforce.com and other sales tools

Skills

• B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience
• Expertise in SaaS solutions
• Demonstrated history of success in obtaining and hitting sales/revenue quotas
• Possess corporate level presentation/reporting abilities
• Relationship development skills at all levels within a client organization
• Highly organized and ability to prioritize activity and work in a fast paced, team environment
• Selling experience and understanding of sales process required
• Professional oral, written, presentation, and interpersonal communication skills
• You must reside in one of the states listed to be considered
• Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet preferred
• Some travel experience and ability preferred (<15%)

Qualifications

Must Haves

• B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience
• Expertise in SaaS solutions
• Demonstrated history of success in obtaining and hitting sales/revenue quotas
• Possess corporate level presentation/reporting abilities
• Relationship development skills at all levels within a client organization
• Highly organized and ability to prioritize activity and work in a fast paced, team environment
• Selling experience and understanding of sales process required
• Professional oral, written, presentation, and interpersonal communication skills
• You must reside in one of the states listed to be considered

Nice to Haves

• Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet preferred
• Some travel experience and ability preferred (<15%)

Benefits

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
• Dental and Vision through Unum
• Flexible Spending Account and Dependant Care Account
• Company-paid Life insurance, STD and LTD
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave
• Paid Time Off for Volunteering
• Employee Reimbursement Program to use for well-being, technology and/or professional development