Remote - Tech & Sales Support Representative

Summary

TP is a global provider of digital business services that helps brands optimize operations through technology and sustainable business practices. The Tech & Sales Support Representative provides first-level technical assistance, troubleshoots internet and device issues, manages support tickets, and resolves customer concerns while delivering a positive customer experience.

Responsibilities

• Provide front line, first level, technical assistance for consumers
• Supporting Client specific high speed internet services delivering an exceptional customer experience
• Resolve technical problems, within a fast paced, customer facing environment
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
• Demonstrate advanced product knowledge and he ability to solve customer issues
• Resolve customer issues on the first call as frequently as possible
• Open and manage trouble ticket system for user issues, Data Network, OS issues
• Be patient, courteous and friendly with customers at all times
• Demonstrate a positive attitude
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
• Adhere to all work schedule assignments
• Abide by and support management directives and adhere to all TP policies

Skills

• Over 18 years of age
• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required
• HS Diploma or equivalent
• Comfort with desktop computer system
• Proven oral & written communication skills
• Familiarity with personal computers, operating systems, software, and computer terminology
• Demonstrated problem solving skills
• Ability to work independently and multi-task

Qualifications

Must Haves

• Over 18 years of age
• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required

Nice to Haves

• HS Diploma or equivalent
• Comfort with desktop computer system
• Proven oral & written communication skills
• Familiarity with personal computers, operating systems, software, and computer terminology
• Demonstrated problem solving skills
• Ability to work independently and multi-task

Benefits

• Eligible team members can take advantage of comprehensive health benefits, which may include medical, vision, and dental.
• Employment Assistance Programs.
• Health and personal time off (HPT).
• Leave programs as eligible.
• Competitive 401(K) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• FSA plans.
• Retailer discounts.
• Limitless career advancement.
• Remote work arrangement.