Salesforce Specialist Intern/Volunteer

Summary

The Aparecio Foundation is seeking a Salesforce Specialist Intern to support the daily operations of their Salesforce CRM System. The role will involve system administration, user support, and training, as well as customizing and enhancing the Salesforce modules to meet the organization's needs.

Responsibilities

• Administration of The Aparecio Foundation’s Salesforce CRM system and development of related to its adoption and ongoing success
• Administration of user management, including training staff in different departments on how best to use Salesforce modules
• Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards. Modify as needed
• Maintain overall system configuration, change control, and enhancements
• Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, content folder rights, groups, list view rights, and custom pages
• Maintain and create workflow rules, validation rules, formula fields and escalation rules
• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
• Manage operational requests and troubleshoot issues, working with diverse user groups
• Act as the primary point of contact for Salesforce CRM System users
• Maintain system metrics to track trends in usage and data integrity
• Manage the production of product and service-related training materials
• Conduct training of Salesforce CRM System to users. Present changes/system enhancements and overall training to diverse audiences
• Support the tracking and reporting of all Salesforce CRM System feature request(s) and development initiatives
• Provide high quality support via telephone and email
• Identify Salesforce.com usage problems and craft technical/communication plans to remedy
• Willingness to learn Salesforce CRM System development

Skills

• Minimum 1-2 years of hands-on experience with Salesforce CRM system
• 1-2 years' experience in Customer service/Salesforce CRM system
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Knowledge of principles and processes for providing personal services
• Knowledge of media production, communication, and dissemination techniques and methods
• Knowledge of principles and methods for showing, promoting, and providing services
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of electronic equipment, and computer hardware and software, including applications and programming
• Skill to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Skill to speak, write, and listen effectively
• Skill to manage working time effectively to achieve quality results for the foundation and the overall organization goals
• Skill to evaluate and consider the relative costs and benefits of potential actions to choose the most appropriate one
• Skill to develop mutually trusting relationships with others who are different from themselves
• Skill to give full attention to what people are saying, taking time to understand points being made
• Skill to visualize, articulate, and solve complex problems and concepts and make sensible decisions based on available information
• Skill to use understanding of computer and software for the completion of job requirements
• Skill to take charge and manage co-workers/ employees
• Skill to design, plan, organize and implement projects and tasks within allotted timeframe
• Ability to communicate ideas and express thoughts in a comprehensive way for others
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Ability to understand and read written materials to present it to staff in an effective and comprehensive way
• Ability to communicate information in a clear and understandable way for staff
• Ability to tell when something is wrong or has a possibility to go wrong
• Ability to combine separate pieces of information and create general rules of relationships
• Ability to apply general rules and theories to unrelated facts to create a whole picture of the task, problem or issue at stake
• Ability to generate plenty of ideas related to a certain task or issue
• Ability to be adaptable to changes and flexible toward others' communication style, work style, thoughts, and behaviors
• Ability to determine most effective use of Salesforce modules to meet Aparecio's needs
• Ability to explain computing concepts to non-technical people
• Minimum 2 years of IT experience/ technical application development skills preferred
• Nonprofit Salesforce experience preferred
• Bachelor's degree in IT or related field desired/ Masters preferred

Qualifications

Must Haves

• Minimum 1-2 years of hands-on experience with Salesforce CRM system
• 1-2 years' experience in Customer service/Salesforce CRM system
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Knowledge of principles and processes for providing personal services
• Knowledge of media production, communication, and dissemination techniques and methods
• Knowledge of principles and methods for showing, promoting, and providing services
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of electronic equipment, and computer hardware and software, including applications and programming
• Skill to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Skill to speak, write, and listen effectively
• Skill to manage working time effectively to achieve quality results for the foundation and the overall organization goals
• Skill to evaluate and consider the relative costs and benefits of potential actions to choose the most appropriate one
• Skill to develop mutually trusting relationships with others who are different from themselves
• Skill to give full attention to what people are saying, taking time to understand points being made
• Skill to visualize, articulate, and solve complex problems and concepts and make sensible decisions based on available information
• Skill to use understanding of computer and software for the completion of job requirements
• Skill to take charge and manage co-workers/ employees
• Skill to design, plan, organize and implement projects and tasks within allotted timeframe
• Ability to communicate ideas and express thoughts in a comprehensive way for others
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Ability to understand and read written materials to present it to staff in an effective and comprehensive way
• Ability to communicate information in a clear and understandable way for staff
• Ability to tell when something is wrong or has a possibility to go wrong
• Ability to combine separate pieces of information and create general rules of relationships
• Ability to apply general rules and theories to unrelated facts to create a whole picture of the task, problem or issue at stake
• Ability to generate plenty of ideas related to a certain task or issue
• Ability to be adaptable to changes and flexible toward others' communication style, work style, thoughts, and behaviors
• Ability to determine most effective use of Salesforce modules to meet Aparecio's needs
• Ability to explain computing concepts to non-technical people

Nice to Haves

• Minimum 2 years of IT experience/ technical application development skills preferred
• Nonprofit Salesforce experience preferred
• Bachelor's degree in IT or related field desired/ Masters preferred

Benefits

• College credit if applicable
• On the job training, mentorship and exposure to all aspects of the fashion industry