Salesforce Specialist Internship

Summary

Hasana, Inc. is an accessible luxury brand seeking talented students for various spring internship positions. The Salesforce Specialist Internship involves maintaining daily operations of the Salesforce CRM System, including administration, user support, and training, while serving as a subject matter expert on the application.

Responsibilities

• Administration of The Aparecio Foundation’s Salesforce CRM system and development of related to its adoption and ongoing success
• Administration of user management, including training staff in different departments on how best to use Salesforce modules
• Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards. Modify as needed
• Maintain overall system configuration, change control, and enhancements
• Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, content folder rights, groups, list view rights, and custom pages
• Maintain and create workflow rules, validation rules, formula fields and escalation rules
• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
• Manage operational requests and troubleshoot issues, working with diverse user groups
• Act as the primary point of contact for Salesforce CRM System users
• Maintain system metrics to track trends in usage and data integrity
• Manage the production of product and service-related training materials
• Conduct training of Salesforce CRM System to users. Present changes/system enhancements and overall training to diverse audiences
• Support the tracking and reporting of all Salesforce CRM System feature request(s) and development initiatives
• Provide high quality support via telephone and email
• Identify Salesforce.com usage problems and craft technical/communication plans to remedy
• Willingness to learn Salesforce CRM System development

Skills

• Minimum 1-2 years of hands-on experience with Salesforce CRM system
• 1-2 years' experience in Customer service/Salesforce CRM system
• Nonprofit Salesforce experience preferred
• Minimum 2 years of IT experience/ technical application development skills preferred
• Bachelor's degree in IT or related field desired
• Masters preferred

Qualifications

Must Haves

• Minimum 1-2 years of hands-on experience with Salesforce CRM system
• 1-2 years' experience in Customer service/Salesforce CRM system

Nice to Haves

• nonprofit Salesforce experience preferred
• Minimum 2 years of IT experience/ technical application development skills preferred
• Bachelor's degree in IT or related field desired
• Masters preferred

Benefits

• On-site workplace_type: on_site
• Take advantage of on the job training, mentorship and exposure to all aspec ts of the fashion industry.
• We provide custom, hand-made items ranging from contemporary to classic. Each item purchased directly benefits The Apareció Foundation and women's education.