Salesforce Specialist Internship

Summary

Hasana, Inc. is an accessible luxury brand seeking talented students for a Salesforce Specialist Internship. The role involves maintaining daily operations of the Salesforce CRM System, including administration, user support, and customization to enhance the organization's efficiency.

Responsibilities

• Administration of The Aparecio Foundation’s Salesforce CRM system and development of related to its adoption and ongoing success
• Administration of user management, including training staff in different departments on how best to use Salesforce modules
• Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards. Modify as needed
• Maintain overall system configuration, change control, and enhancements
• Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, content folder rights, groups, list view rights, and custom pages
• Maintain and create workflow rules, validation rules, formula fields and escalation rules
• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
• Manage operational requests and troubleshoot issues, working with diverse user groups
• Act as the primary point of contact for Salesforce CRM System users
• Maintain system metrics to track trends in usage and data integrity
• Manage the production of product and service-related training materials
• Conduct training of Salesforce CRM System to users. Present changes/system enhancements and overall training to diverse audiences
• Support the tracking and reporting of all Salesforce CRM System feature request(s) and development initiatives
• Provide high quality support via telephone and email
• Identify Salesforce.com usage problems and craft technical/communication plans to remedy
• Willingness to learn Salesforce CRM System development

Skills

• Minimum 1-2 years of hands-on experience with Salesforce CRM system
• 1-2 years' experience in Customer service/Salesforce CRM system
• Nonprofit Salesforce experience preferred
• Minimum 2 years of IT experience/ technical application development skills preferred
• Bachelor's degree in IT or related field desired
• Masters preferred

Qualifications

Must Haves

• Minimum 1-2 years of hands-on experience with Salesforce CRM system
• 1-2 years' experience in Customer service/Salesforce CRM system

Nice to Haves

• nonprofit Salesforce experience preferred
• Minimum 2 years of IT experience/ technical application development skills preferred
• Bachelor's degree in IT or related field desired
• Masters preferred

Benefits

• On the job training
• Mentorship
• Exposure to all aspecs of the fashion industry
• Uniquely open environment that demands initiative and imagination
• Fun and productive work culture