Retail Account Manager - Costco

Summary

The Bluebird Group is an omnichannel commerce partner that helps brands grow across retail and digital channels through retail, eCommerce, media, data, and go-to-market services. The Retail Account Manager will support Costco supplier accounts by managing operational execution, forecasting, inventory, analytics, client relationships, item setup, order management, and cross-functional business initiatives.

Responsibilities

• Serve as a key point of contact for clients, Costco teams, and internal stakeholders
• Build strong working relationships with vendor operations teams and Costco buying teams
• Support day-to-day account management activities and ongoing business initiatives
• Maintain accurate records related to program agreements, pricing, product information, order status, and planning activities
• Assist with new vendor onboarding and setup activities for brands launching at Costco
• Develop and manage demand forecasts to support inventory flow and business performance
• Monitor inventory positions and in-stock levels, proactively identifying risks and recommending solutions
• Analyze sales trends, forecasts, and replenishment needs to support client and retailer objectives
• Partner with clients and internal teams to improve forecasting accuracy and inventory performance
• Support planning for product launches, promotional events, and seasonal programs
• Analyze vendor performance metrics and identify trends, risks, and growth opportunities
• Conduct root cause analysis to resolve operational and performance challenges
• Provide weekly sell-through reporting, analytics, and actionable recommendations to clients
• Translate data into insights that support business decisions and account growth
• Monitor key business metrics and communicate performance updates to stakeholders
• Create, maintain, and update items within Costco systems
• Support new item launches and ongoing item maintenance activities
• Assist with Syndigo content management and digital product information updates
• Support Smarter Sorting registration and program requirements
• Ensure item setup, product information, and program documentation remain accurate and current
• Monitor customer purchase orders and support issue resolution as needed
• Maintain accurate shipping, invoicing, and operational records within internal systems
• Coordinate with clients and internal teams to support smooth execution across programs and initiatives
• Identify operational issues and proactively drive resolution
• Help ensure strong execution across account activities and retailer requirements
• Partner with sales, supply chain, operations, and finance teams to support account objectives
• Coordinate communication and information sharing across stakeholders
• Support special projects and business initiatives as needed
• Contribute to a collaborative, client-focused team environment

Skills

• Experience in account management, retail operations, supply chain, forecasting, analytics, or related fields
• Experience managing multiple priorities and projects in a fast-paced environment
• Strong analytical and problem-solving skills
• Ability to interpret data, identify opportunities, and make recommendations
• Excellent written and verbal communication abilities
• Strong organizational and project management skills
• Proficiency with Microsoft Excel, including sorting/filtering data, pivot tables, and VLOOKUPs
• Ability to work independently while collaborating effectively across teams
• Takes ownership and follows through on commitments
• Builds trust with clients, retailer partners, and internal teams
• Identifies issues early and proactively develops solutions
• Thrives in a fast-moving, collaborative environment
• Leads with accountability, attention to detail, and a customer-focused mindset
• Ability to travel as needed based on client and business needs
• Bachelor's degree preferred
• Experience working with Costco on the retailer or supplier side preferred
• Experience supporting consumer packaged goods (CPG) brands preferred
• Working knowledge of Costco systems, processes, and operational requirements preferred

Qualifications

Must Haves

• Experience in account management, retail operations, supply chain, forecasting, analytics, or related fields
• Experience managing multiple priorities and projects in a fast-paced environment
• Strong analytical and problem-solving skills
• Ability to interpret data, identify opportunities, and make recommendations
• Excellent written and verbal communication abilities
• Strong organizational and project management skills
• Proficiency with Microsoft Excel, including sorting/filtering data, pivot tables, and VLOOKUPs
• Ability to work independently while collaborating effectively across teams
• Takes ownership and follows through on commitments
• Builds trust with clients, retailer partners, and internal teams
• Identifies issues early and proactively develops solutions
• Thrives in a fast-moving, collaborative environment
• Leads with accountability, attention to detail, and a customer-focused mindset
• Ability to travel as needed based on client and business needs

Nice to Haves

• Bachelor's degree preferred
• Experience working with Costco on the retailer or supplier side preferred
• Experience supporting consumer packaged goods (CPG) brands preferred
• Working knowledge of Costco systems, processes, and operational requirements preferred