IT Technician

Summary

The Reynolds and Reynolds Company is seeking an IT Technician to join their team of IT professionals. In this role, you will provide in-house technical support for PC hardware and software, manage network devices, and assist with various applications while also having opportunities to work on special projects.

Responsibilities

• Respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems
• Management of network devices, VoIP, Active Directory account and email administration and support a variety of applications
• Research new technology and solve more complex problems

Skills

• 2-year IT degree or equivalent experience; A+ Certification is a plus
• Professional, strong work ethic
• Desire to work in a fast-paced environment with strong prioritization skills
• Strong technical skills in hardware and software troubleshooting
• Excellent customer service skills through verbal and written communication
• Must have a flexible work schedule with ability to work evenings or weekends with travel as needed
• Must be able to identify colors necessary to terminate and inspect Cat 6 cables
• Must be willing and able to sit at desk or be on your feet and walk for entire duration of shift
• Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing

Qualifications

Must Haves

• 2-year IT degree or equivalent experience; A+ Certification is a plus
• Professional, strong work ethic
• Desire to work in a fast-paced environment with strong prioritization skills
• Strong technical skills in hardware and software troubleshooting
• Excellent customer service skills through verbal and written communication
• Must have a flexible work schedule with ability to work evenings or weekends with travel as needed
• Must be able to identify colors necessary to terminate and inspect Cat 6 cables
• Must be willing and able to sit at desk or be on your feet and walk for entire duration of shift
• Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing

Benefits

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
• Referral bonuses
• Professional development and training
• Promotion from within
• Associate discounts for cell phones, cars, computers, entertainment, and much more
• An onsite dining facility offering complimentary breakfast and lunch
• A fitness center
• An onsite medical center
• A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation