The Reynolds and Reynolds Company
Verified live 1d ago
Remote Helpdesk Support Technician (Active Directory)
Brief overview
Remote
UndergradOr in progress
2+ yrsMinimum
5 H-1B approvalsDept. of Labor
Windows Active DirectoryTicketing systemsPrinter troubleshooting (network and local)Scanner troubleshooting (network and local)Wireless troubleshootingNetworking devicesSwitch troubleshootingRouter troubleshootingFirewall troubleshootingWindows Server 2003, 2008, 2012Microsoft Exchange Server 2007, 2010, 2013
About the company
The Reynolds and Reynolds Companyreyrey.com
Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.5H-1B approved
100%approval rate
1new H-1B hires
$145,018median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20231
20241
20251
20262
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20261
Top sponsored roles
Senior Software Engineer
Job description
Summary
The Reynolds and Reynolds Company is an IT services provider seeking a customer-driven IT Helpdesk Support Technician. In this role, you will be the first line of contact for customers, troubleshooting technical issues and strengthening client relationships through effective communication.
Responsibilities
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
Skills
- At least 2-3 years in an IT Helpdesk/Desktop Support role required
- IT certifications or technical education required
- Knowledge and experience with Windows Active Directory domains required
- Must be seasoned with ticketing systems
- Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
- Familiarity with networking devices and troubleshooting switches, routers and firewalls
- Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Qualifications
Must Haves
- At least 2-3 years in an IT Helpdesk/Desktop Support role required
- IT certifications or technical education required
- Knowledge and experience with Windows Active Directory domains required
- Must be seasoned with ticketing systems
- Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
- Familiarity with networking devices and troubleshooting switches, routers and firewalls
- Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
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