Thermo Fisher Scientific
Posted 1 day agoVerified live 1d ago
Engineer II, Field Service
Brief overview
Remote
UndergradOr in progress
$60k–$90k/yrStated range
2+ yrsMinimum
Analytical and Scientific InstrumentationElectrical, Electronic, and Mechanical TroubleshootingNext-Generation Sequencing (NGS)Clinical Sequencing TechnologiesUltra-High-Vacuum SystemsHigh-Voltage EquipmentElectrical SchematicsMicrosoft Office
Job description
Summary
Thermo Fisher Scientific develops solutions that support scientific research, healthcare, and customer applications worldwide. The Field Service Engineer II installs, maintains, troubleshoots, repairs, calibrates, and upgrades sophisticated analytical, scientific, NGS, and clinical sequencing instrumentation while providing technical guidance and customer support.
Responsibilities
- Install, maintain, troubleshoot, and repair sophisticated analytical and scientific instrumentation at customer sites
- Diagnose complex electrical, electronic, mechanical, and system-level issues and determine appropriate corrective actions
- Perform preventive maintenance, system upgrades, calibrations, and other scheduled service activities
- Support advanced NGS and clinical sequencing instrumentation and associated technologies
- Respond to customer service needs efficiently, including situations requiring support on short notice
- Provide technical guidance and training to customers on proper equipment operation, maintenance, and best practices
- Communicate technical issues, service activities, recommendations, and resolutions clearly to customers and internal partners
- Document service activities accurately and prepare detailed service reports in accordance with established procedures
- Maintain complete and accurate service records using applicable service management systems
- Read and interpret technical documentation, electrical diagrams, schematics, and service procedures
- Partner with technical support, applications, commercial, and other internal teams to resolve complex customer issues
- Manage assigned service activities and travel schedules effectively to meet customer commitments
- Build strong customer relationships and contribute to customer satisfaction and retention
- Follow all applicable safety, quality, regulatory, and company procedures
- Maintain required tools, test equipment, parts, and other resources necessary to support assigned customers
- Identify recurring technical issues and communicate findings that may contribute to product and service improvements
Skills
- One of the following combinations of education and experience:
- Advanced degree in Electronics, Engineering, Physics, Chemistry, or a related technical or scientific discipline; or
- Bachelor's degree in a related field plus 2+ years of hands-on technical experience installing, maintaining, troubleshooting, or repairing complex analytical or scientific instrumentation
- Strong electrical, electronic, and mechanical troubleshooting skills with the ability to diagnose complex equipment issues
- Ability to troubleshoot systems and components using technical documentation, schematics, diagnostic tools, and established procedures
- Experience with analytical, life sciences, sequencing, clinical, semiconductor, or similarly sophisticated instrumentation is beneficial
- Strong analytical and problem-solving skills with the ability to work independently in customer environments
- Excellent customer service skills with a demonstrated commitment to delivering a positive customer experience
- Strong written and verbal communication skills
- Ability to explain technical concepts and provide effective equipment training to customers
- Strong organizational, prioritization, and time-management skills
- Ability to manage multiple customer needs and respond effectively to changing priorities
- Experience documenting technical service activities and preparing clear, detailed reports
- Proficiency with Microsoft Office applications and familiarity with service management software
- Proficiency in English
- Ability to work effectively both independently and as part of a geographically dispersed team
- Demonstrated commitment to safety, quality, and compliance
- Valid driver's license
- Experience with ultra-high-vacuum systems and high-voltage equipment
- Additional language skills
- Experience with ultra-high-vacuum systems and high-voltage equipment is preferred
- Additional language skills are beneficial
Qualifications
Must Haves
- One of the following combinations of education and experience:
- Advanced degree in Electronics, Engineering, Physics, Chemistry, or a related technical or scientific discipline; or
- Bachelor's degree in a related field plus 2+ years of hands-on technical experience installing, maintaining, troubleshooting, or repairing complex analytical or scientific instrumentation
- Strong electrical, electronic, and mechanical troubleshooting skills with the ability to diagnose complex equipment issues
- Ability to troubleshoot systems and components using technical documentation, schematics, diagnostic tools, and established procedures
- Experience with analytical, life sciences, sequencing, clinical, semiconductor, or similarly sophisticated instrumentation is beneficial
- Strong analytical and problem-solving skills with the ability to work independently in customer environments
- Excellent customer service skills with a demonstrated commitment to delivering a positive customer experience
- Strong written and verbal communication skills
- Ability to explain technical concepts and provide effective equipment training to customers
- Strong organizational, prioritization, and time-management skills
- Ability to manage multiple customer needs and respond effectively to changing priorities
- Experience documenting technical service activities and preparing clear, detailed reports
- Proficiency with Microsoft Office applications and familiarity with service management software
- Proficiency in English
- Ability to work effectively both independently and as part of a geographically dispersed team
- Demonstrated commitment to safety, quality, and compliance
- Valid driver's license
- Experience with ultra-high-vacuum systems and high-voltage equipment
- additional language skills
Nice to Haves
- Experience with ultra-high-vacuum systems and high-voltage equipment is preferred
- additional language skills are beneficial
Benefits
- Remote position based in Dallas, TX
- Company car is provided
- Opportunities for growth and development within a collaborative and mission-driven team
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