Field Service Engineer II

Summary

Thermo Fisher Scientific is a global science and technology company focused on enabling customers to make the world healthier, cleaner, and safer. The Field Service Engineer II provides technical and administrative support for service operations, including equipment installation, maintenance, repair, commissioning, qualification, customer relationship management, service reporting, and process improvement.

Responsibilities

• Provide instrument and equipment services, including installation, preventative maintenance, repair, and compliance services
• Work closely with other departments to improve customer experience
• Leading performance metrics of the team by ensuring timely customer response and problem resolution
• Provides up-to-date service reporting on customer activities
• Lead commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols
• Act as the main point of contact for customers to interact with to support existing and future Service Contract agreements
• Developing and maintaining positive relationships with customers in assigned territory
• Support product quality improvement by bringing up concerns using the complaint process to raise to the Quality team
• Able to lead smaller project installations from coordinating Site Readiness to validation execution, heavy interaction with customer and 3rd party contractor personnel, and supporting the Project Manager to obtain Project Acceptance
• Remotely support external customers for resolution as well as remote support for FAS and TSS

Skills

• Associates degree or above, major in computer technology, E/E, Automation, or chemical engineering is required
• Minimum of two years of experience in bioprocess automation, electrical engineering, mechanical engineering, and relevant techniques required
• Outstanding teammate, who can work with counterparts and customers across the world
• Self-motivated, self-starter with strong communication
• Thorough knowledge of Microsoft Windows operating systems, PC hardware and desktop application products
• Well oral and written English skill
• Able and willing to travel extensively
• Able to lift 40 lbs. without assistance
• Delta V or other control software experience is a plus
• Ability to read and redline schematics and drawings is a plus
• Customer-facing experience is a plus

Qualifications

Must Haves

• Associates degree or above, major in computer technology, E/E, Automation, or chemical engineering is required
• Minimum of two years of experience in bioprocess automation, electrical engineering, mechanical engineering, and relevant techniques required
• Outstanding teammate, who can work with counterparts and customers across the world
• Self-motivated, self-starter with strong communication
• Thorough knowledge of Microsoft Windows operating systems, PC hardware and desktop application products
• Well oral and written English skill
• Able and willing to travel extensively
• Able to lift 40 lbs. without assistance

Nice to Haves

• Delta V or other control software experience is a plus
• Ability to read and redline schematics and drawings is a plus
• Customer-facing experience is a plus

Benefits

• This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount