Field Service Engineer

Summary

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. The Field Service Engineer will provide exceptional on-site service on complex systems within hospitals and commercial laboratories, ensuring optimal performance through technical expertise and superior customer service.

Responsibilities

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers
• Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel
• Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc
• Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
• Collaborate with internal partners to resolve customer issues and improve processes
• Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators
• Increase technical competency level servicing instruments by completing in-person or online training courses
• Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines
• May be required to perform other related duties as required and/or assigned

Skills

• Possess an associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience
• Experience in related life sciences, biomedical engineering and/or technical customer-facing roles
• Experience with operating, troubleshooting, repairing, and calibrating complex analyzers or systems
• Strong competency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical thinker with good engineering aptitude
• Exercise judgment in setting work priorities and identifying next steps
• Able to quickly adapt to change with positive and constructive feedback
• Work in a fast-paced environment and operate remotely from the main office with minimum supervision
• Must be able to stand, bend, and/or kneel for up to two hours at a time
• Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet
• Some exposure to biohazards is a possibility during instrument service activities, as these instruments are used in biohazard environments and encounter human bodily fluids
• Ability to obtain and possess a valid REAL ID driver's license, with a clean Motor Vehicle report
• Able to drive a vehicle for up to 4-5 hours at a time and be comfortable with commercial air travel
• Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screening be kept up to date
• Overtime and last-minute schedule changes may occur to ensure customer satisfaction
• Ability to travel up to 85% (overnight), often in less than 1 days' notice via automobile or airplane
• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment
• Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA)

Qualifications

Must Haves

• Possess an associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience
• Experience in related life sciences, biomedical engineering and/or technical customer-facing roles
• Experience with operating, troubleshooting, repairing, and calibrating complex analyzers or systems
• Strong competency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical thinker with good engineering aptitude
• Exercise judgment in setting work priorities and identifying next steps
• Able to quickly adapt to change with positive and constructive feedback
• Work in a fast-paced environment and operate remotely from the main office with minimum supervision
• Must be able to stand, bend, and/or kneel for up to two hours at a time
• Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet
• Some exposure to biohazards is a possibility during instrument service activities, as these instruments are used in biohazard environments and encounter human bodily fluids
• Ability to obtain and possess a valid REAL ID driver's license, with a clean Motor Vehicle report
• Able to drive a vehicle for up to 4-5 hours at a time and be comfortable with commercial air travel
• Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screening be kept up to date
• Overtime and last-minute schedule changes may occur to ensure customer satisfaction
• Ability to travel up to 85% (overnight), often in less than 1 days' notice via automobile or airplane
• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment

Nice to Haves

• Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA)

Benefits

• Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount