Field Service Engineer I

Summary

Thermo Fisher Scientific develops scientific solutions and supports customers advancing research, health, and safety. The Field Service Engineer I installs, maintains, and repairs high-value analytical instruments across the NYC territory while providing technical service, troubleshooting complex problems, and building strong customer relationships.

Responsibilities

• Join us at Thermo Fisher Scientific as a Field Service Engineer, where you'll contribute by ensuring our sophisticated scientific instruments operate at peak performance
• In this role, you'll represent our company, delivering exceptional technical service while building strong relationships with customers who are advancing critical research and innovation
• You'll install, maintain, and repair a diverse range of high-value analytical instruments, from electron microscopes to chromatography systems
• You'll combine technical expertise with customer service skills to solve complex problems and help our customers achieve breakthrough discoveries that make the world healthier, cleaner, and safer

Skills

• Bachelor's Degree, no prior experience required
• Preferred Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
• Strong electronics and mechanical aptitude with ability to diagnose issues down to component level
• Excellent customer service skills and professional demeanor
• Strong verbal and written communication abilities
• Fluency in English required; additional language skills welcome
• Demonstrated problem-solving capabilities and analytical thinking
• Proficiency with Windows operating systems, MS Office, and service management software
• Ability to read and interpret technical diagrams, schematics and documentation
• Valid driver's license and ability to travel up to 50-75%
• Physical ability to lift up to 50 lbs and stand for extended periods
• Availability to work flexible hours and respond to emergency service calls
• Must be able to obtain necessary credentials to access customer facilities
• Strong organizational skills and ability to manage time effectively
• Collaborative mindset with ability to work independently
• Experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred
• Advanced degrees or specialized certifications are a plus
• Experience with ultra-high vacuum systems and high voltage equipment preferred

Qualifications

Must Haves

• Bachelor's Degree, no prior experience required
• Preferred Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
• Strong electronics and mechanical aptitude with ability to diagnose issues down to component level
• Excellent customer service skills and professional demeanor
• Strong verbal and written communication abilities
• Fluency in English required; additional language skills welcome
• Demonstrated problem-solving capabilities and analytical thinking
• Proficiency with Windows operating systems, MS Office, and service management software
• Ability to read and interpret technical diagrams, schematics and documentation
• Valid driver's license and ability to travel up to 50-75%
• Physical ability to lift up to 50 lbs and stand for extended periods
• Availability to work flexible hours and respond to emergency service calls
• Must be able to obtain necessary credentials to access customer facilities
• Strong organizational skills and ability to manage time effectively
• Collaborative mindset with ability to work independently

Nice to Haves

• Experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred
• Advanced degrees or specialized certifications are a plus
• Experience with ultra-high vacuum systems and high voltage equipment preferred

Benefits

• A variable annual bonus based on company, team, and/or individual performance results in accordance with company policy
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as the competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount
• Fully remote work arrangement