Field Service Engineer II (SEM/SDB) Denver, CO REMOTE

Summary

Thermo Fisher Scientific's Materials and Structural Analysis Electron Microscopy business designs, manufactures, and supports high-performance microscopy workflows for scientific and industrial applications. The Field Service Engineer II installs, maintains, troubleshoots, repairs, calibrates, and supports sophisticated electron microscopy systems, while providing customer training, documentation, reporting, and technical guidance across the Denver territory.

Responsibilities

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Provide diagnosis and repair support for customers and other field personnel
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Provide training to customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating outstanding problems with the system
• Act as a subject expert and resource for training

Skills

• The ideal candidate will reside within the assigned Denver, CO territory (includes: ID, UT, WY)
• This role requires up to **75% travel**
• * Bachelor's degree and 3+ years of hands-on technical experience in electronic systems, installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as [SEM](https://www.thermofisher.com/search/browse/category/us/en/90184058?gptExactMatch=true), [TEM](https://www.thermofisher.com/search/browse/category/us/en/90184060?gptExactMatch=true), [FIB](https://www.thermofisher.com/search/results?query=Focused%20Ion%20Beam&focusarea=Search%20All), or similar systems
• * A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems, or similar systems
• * Ability to deal effectively with customers
• * Excellent interpersonal communication skills; must have a professional working proficiency in English
• * Consistent record of fixing sophisticated systems and subsystems down to the component level
• * Literate in MS DOS and Windows software environments
• * Able to read and interpret schematics
• * Familiar with UHV phenomenon and technology
• * Must have ability to acquire a valid passport and travel regionally and internationally as required
• * Must possess a valid driver's license
• * Physical requirements include the ability to lift up to 50 lbs
• With a strong preference for candidates based in the Denver, CO area within one hour of a major airport

Qualifications

Must Haves

• The ideal candidate will reside within the assigned Denver, CO territory (includes: ID, UT, WY)
• This role requires up to **75% travel**
• * Bachelor's degree and 3+ years of hands-on technical experience in electronic systems, installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as [SEM](https://www.thermofisher.com/search/browse/category/us/en/90184058?gptExactMatch=true), [TEM](https://www.thermofisher.com/search/browse/category/us/en/90184060?gptExactMatch=true), [FIB](https://www.thermofisher.com/search/results?query=Focused%20Ion%20Beam&focusarea=Search%20All), or similar systems
• * A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems, or similar systems
• * Ability to deal effectively with customers
• * Excellent interpersonal communication skills; must have a professional working proficiency in English
• * Consistent record of fixing sophisticated systems and subsystems down to the component level
• * Literate in MS DOS and Windows software environments
• * Able to read and interpret schematics
• * Familiar with UHV phenomenon and technology
• * Must have ability to acquire a valid passport and travel regionally and internationally as required
• * Must possess a valid driver's license
• * Physical requirements include the ability to lift up to 50 lbs

Nice to Haves

• with a strong preference for candidates based in the Denver, CO area within one hour of a major airport

Benefits

• Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as the competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
• Remote work arrangement