Thermo Fisher Scientific
Posted 10 days agoVerified live 13h ago
Field Service Engineer II (SDB/SEM) Madison, WI - REMOTE
Brief overview
Remote
UndergradOr in progress
3+ yrsMinimum
Electron microscopy systemsScanning Electron Microscopy (SEM)Transmission Electron Microscopy (TEM)Focused Ion Beam (FIB) systemsElectronic systems troubleshootingElectronic systems repairSystem installationSystem calibrationUltra-high vacuum systemsHigh voltage systemsMS DOSWindowsSchematic readingTechnical supportField service reporting
Job description
Summary
Thermo Fisher Scientific is a leader in serving science, and they are seeking a Field Service Engineer II to support their Electron Microscopy division. The role involves installing, maintaining, and repairing advanced electron microscopy equipment, requiring strong technical skills and the ability to travel frequently.
Responsibilities
- Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
- Conduct on-site scheduled planned maintenance visits
- Provide diagnosis and repair support for customers and other field personnel
- Cultivate and develop positive working relationships with customers, system users, and company personnel
- Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
- Complete and submit field service reports
- Provide training to customers and users on system maintenance
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide guidance for various reports including identifying and isolating outstanding problems with the system
- Act as a subject expert and resource for training
Skills
- Bachelor's degree
- 3+ years of hands-on technical experience in electronic systems, installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems
- A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems, or similar systems
- Ability to deal effectively with customers
- Excellent interpersonal communication skills; must have a professional working proficiency in English
- Consistent record of fixing sophisticated systems and subsystems down to the component level
- Literate in MS DOS and Windows software environments
- Able to read and interpret schematics
- Familiar with UHV phenomenon and technology
- Must have ability to acquire a valid passport and travel regionally and internationally as required
- Must possess a valid driver's license
- Physical requirements include the ability to lift up to 50 lbs
- Experience in customer training and technical support
Qualifications
Must Haves
- Bachelor's degree
- 3+ years of hands-on technical experience in electronic systems, installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems
- A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems, or similar systems
- Ability to deal effectively with customers
- Excellent interpersonal communication skills; must have a professional working proficiency in English
- Consistent record of fixing sophisticated systems and subsystems down to the component level
- Literate in MS DOS and Windows software environments
- Able to read and interpret schematics
- Familiar with UHV phenomenon and technology
- Must have ability to acquire a valid passport and travel regionally and internationally as required
- Must possess a valid driver's license
- Physical requirements include the ability to lift up to 50 lbs
Nice to Haves
- Experience in customer training and technical support
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