Field Service Engineer II (LCMS) - MD/DC

Summary

Thermo Fisher Scientific is a company focused on exploration, discovery, and scientific innovation. The Field Service Engineer II will install, maintain, repair, qualify, and support Chromatography and Mass Spectrometry instruments while managing customer relationships, providing training, and documenting service activities across the Maryland/DC region.

Responsibilities

• Carry out installation, preventative maintenance, repair support, and training of Chromatography and Mass Spectrometry product in a professional, reliable, and customer-orientated manner
• Responsibility for meeting customer SLA and internal KPI objectives
• Ensuring customer satisfaction in all aspects of services provided
• Share experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness
• Assist the Commercial Team with technical information, training, and demonstrations
• Accurately document field service activities, including installation report and service work report, and submit timely through the required system

Skills

• Bachelor's degree in analytical chemistry, engineering, physics, or equivalent and 2+ years of hands-on technical experience installing, troubleshooting and repairing LC/MS instruments or Advanced degree with relevant experience
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Ability to read and interpret technical documentation and schematics
• Experience documenting service activities and preparing detailed reports
• Ability to effectively train and support customers with equipment operation
• Adherence to safety protocols and quality standards
• Demonstrated success in meeting customer satisfaction goals
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Strong problem-solving abilities and capacity to work independently
• Proficiency with Microsoft Office suite and service management software
• Physical ability to lift up to 50 lbs. and work in various laboratory environments
• Must be legally authorized to work in the United States without sponsorship now or in the future
• Experience with ultra-high vacuum systems and high voltage equipment preferred

Qualifications

Must Haves

• Bachelor's degree in analytical chemistry, engineering, physics, or equivalent and 2+ years of hands-on technical experience installing, troubleshooting and repairing LC/MS instruments or Advanced degree with relevant experience
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Ability to read and interpret technical documentation and schematics
• Experience documenting service activities and preparing detailed reports
• Ability to effectively train and support customers with equipment operation
• Adherence to safety protocols and quality standards
• Demonstrated success in meeting customer satisfaction goals
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Strong problem-solving abilities and capacity to work independently
• Proficiency with Microsoft Office suite and service management software
• Physical ability to lift up to 50 lbs. and work in various laboratory environments
• Must be legally authorized to work in the United States without sponsorship now or in the future

Nice to Haves

• Experience with ultra-high vacuum systems and high voltage equipment preferred

Benefits

• Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy
• A choice of national medical and dental plans and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability in accordance with company policy
• Competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
• Remote role based in Maryland/DC region