Business Analyst, Renewal Desk

Summary

Thomson Reuters provides trusted content and technology solutions for professionals and organizations across legal, tax, accounting, compliance, government, and media. The Business Analyst, Renewal Desk owns the end-to-end renewal lifecycle for legal software products, including pricing proposals, customer notifications, risk management, negotiations, and process improvement.

Responsibilities

• Owning and managing the full renewal lifecycle for a portfolio of legal software products, including Legal Tracker, HighQ, Exterro, OpenText, and DocumentIntelligence
• Preparing and delivering accurate, competitive pricing proposals for renewals
• Proactively managing the customer notification process to ensure timely awareness of upcoming renewals
• Collaborating cross-functionally with Account Management, Account Specialists, and Customer Success Managers, staying ahead of potential issues before they arise
• Identifying and communicating renewal risks and opportunities to internal stakeholders in a timely manner
• Serving as the subject matter expert on legal software contracts and pricing, bringing that expertise to bear as a trusted and essential member of the account team at every renewal touchpoint
• Acting as the primary point of contact for customers on all contractual and pricing questions related to renewals
• Leading and facilitating renewal negotiations using established playbook approaches, while developing creative, ad-hoc solutions for complex or escalated situations
• Continuously developing and refining processes and tools that scale the renewal function and drive greater efficiency

Skills

• 3–5 years of experience in a renewals, sales operations, contract management, or business analyst role, preferably within a SaaS or legal technologyenvironment
• Familiarity with legal software platforms or enterprise software contracts is a strong plus
• Experience working with CRM tools (e.g., Salesforce) and contract management systems
• Strong analytical skills with the ability to build and interpret pricing models and renewal data
• Excellent communication and interpersonal skills — you're comfortable engaging customers and internal stakeholders at all levels
• A proactive, solutions-oriented mindset with a strong sense of ownership
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Bachelor's degree in Business, Finance, or a related field, or equivalent experience
• Prior experience managing renewals for legal or compliance software
• Comfort facilitating negotiations and navigating escalated or complex customer situations
• A track record of building or improving operational processes, not just following them

Qualifications

Must Haves

• 3–5 years of experience in a renewals, sales operations, contract management, or business analyst role, preferably within a SaaS or legal technologyenvironment
• Familiarity with legal software platforms or enterprise software contracts is a strong plus
• Experience working with CRM tools (e.g., Salesforce) and contract management systems
• Strong analytical skills with the ability to build and interpret pricing models and renewal data
• Excellent communication and interpersonal skills — you're comfortable engaging customers and internal stakeholders at all levels
• A proactive, solutions-oriented mindset with a strong sense of ownership
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Bachelor's degree in Business, Finance, or a related field, or equivalent experience

Nice to Haves

• Prior experience managing renewals for legal or compliance software
• Comfort facilitating negotiations and navigating escalated or complex customer situations
• A track record of building or improving operational processes, not just following them

Benefits

• Flex My Way supportive workplace policies for managing personal and professional responsibilities
• Flexible work arrangements, including work from anywhere for up to 8 weeks per year
• Grow My Way programming and skills-first career development support
• Continuous learning and skill development opportunities
• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Two paid volunteer days off annually
• Opportunities to participate in pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401k plan with company match
• Sick and safe paid time off
• Paid holidays, including two company mental health days off
• Parental leave
• Sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending Accounts
• Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Access to Employee Stock Purchase Plan
• Annual Bonus based on a combination of enterprise and individual performance