Collections Specialist

Summary

Tobii Dynavox is a global provider of assistive communication solutions that empowers people with disabilities. The Collections Specialist supports the revenue cycle by managing third-party payer collections, resolving account issues, reconciling payments, and ensuring timely and accurate billing and payment activity.

Responsibilities

• Manage assigned accounts and ensure the timeliness and accuracy of billing, collections, and payment activity
• After an account is billed, the account becomes the Collector’s responsibility. The Collector is responsible for: Verification that a claim is on file; Follow up with the payer due to lack of payment; Investigation of denials; Coordination with the billers to address billing issues
• Coordination with the funding consultants to address documentation questions
• Preparation of correspondence, such as appeals, to fight for the payment of accounts, request different denial codes, etc
• Review of posted payments for accuracy and investigate differences
• Document in the system all verbal and written communication relative to collection actions and expected outcomes of overdue accounts
• Follow up every 30 days with insurance companies, clients, SPLs, and vendors to ensure the payment of accounts
• Alert the Manager of Collections of potential payment issues
• Recommend adjustments/write-offs to the Manager of Collections and receive approval prior to reconciling accounts
• Investigate refund requests related to accounts and complete refund paperwork for accounts that need to be refunded
• Meet the expectations and goals for productivity and cash targets as set forth by management
• Stay abreast of state, federal, and third-party funding regulations for assigned accounts ensuring billing and payment practices comply with third party payer requirements
• Perform various other tasks as assigned

Skills

• Candidate must live in the Central or Eastern Time zones
• Availability to travel four times a year to the Pittsburgh office is required
• High School Diploma
• 2 or more years of computer, accounting, collections, and high-volume medical billing and/or insurance claims processing experience
• Strong customer service and interpersonal skills
• Oral and written communication skills
• Teaming skills
• Proficient in M.S. Office Word, Excel, and Outlook
• Able to research claim information via the internet
• Basic data and word processing skills
• Apply independent judgment and manage confidential information
• Ability to gather data and summarize information
• Time management and good organizational skills
• Excellent problem solving skills
• Record management
• Ability to work at a desk for prolonged periods of time
• Ability to work with interruptions in a fast-paced environment
• Knowledge of payment posting process in regard to contractual adjustments and refunds preferred
• Knowledge of medical insurance claims procedures and documentation preferred

Qualifications

Must Haves

• Candidate must live in the Central or Eastern Time zones
• Availability to travel four times a year to the Pittsburgh office is required
• High School Diploma
• 2 or more years of computer, accounting, collections, and high-volume medical billing and/or insurance claims processing experience
• Strong customer service and interpersonal skills
• Oral and written communication skills
• Teaming skills
• Proficient in M.S. Office Word, Excel, and Outlook
• Able to research claim information via the internet
• Basic data and word processing skills
• Apply independent judgment and manage confidential information
• Ability to gather data and summarize information
• Time management and good organizational skills
• Excellent problem solving skills
• Record management
• Ability to work at a desk for prolonged periods of time
• Ability to work with interruptions in a fast-paced environment

Nice to Haves

• Knowledge of payment posting process in regard to contractual adjustments and refunds preferred
• Knowledge of medical insurance claims procedures and documentation preferred

Benefits

• Flexibility to do what truly matters outside of work
• Career growth within a dynamic, global company
• A collaborative work culture where individuality is welcomed