Online Sales Consultant

Summary

Toll Brothers is a luxury home builder seeking an Online Sales Consultant to manage online sales and internet lead interactions for its Nevada operations. The role focuses on qualifying leads, scheduling community visits, supporting sales conversion, providing virtual product information, and delivering an exceptional customer experience while coordinating with onsite sales and marketing teams.

Responsibilities

• Quickly respond to computer generated leads in a Toll brand appropriate manner
• Qualify leads, schedule customer visits to the community and complete a handoff to the onsite sales team
• Utilize phone, email and texting programs to contact leads from all available channels
• Conduct regular follow-up on a personal level based on lead rating and interest
• Partner with the onsite sales team to help drive internet lead conversion to appointment
• Conduct regular prospecting thrrough campaigns and other appointment setting activities
• Proactively manage digital library with information to provide customers on products, features, neighborhoods, and amenities
• Monitor community websites to maintain accuracy
• Virtually demonstrate model home, community/floorplan features and homesites to customers through the Toll Brothers website
• Maintain an FAQ for all communities covered as a quick resource
• Visit all communities to learn firsthand the unique selling propositions, home designs, home sites, location, surrounding area and amenities
• Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer information
• Prepare and present project review forms for all divisions covered as needed
• Provide weekly comments/insights for the future community and online sales weekly sales reports
• Attend and participate in sales meetings, future community start up meetings, and monthly marketing meetings as needed
• Visit communities monthly within your assigned geographic territory
• Provide customers an exceptional experience who contact us through online lead forms, chat or phone calls, building relationships and learning about the customer’s story
• Re-direct callers and web customers to the correct department within the company when necessary
• Provide general overview of the new home building process and set expectations on the next steps
• Coordinate with the marketing team to nurture and build interest for Coming Soon community leads database
• Survey customers and update customer records based on their response
• Follow up after visit to ensure the community was a fit or provide another option
• Maintain chat availability on TollBrothers.com for easy access for customers
• Send congratulations video email to customers once agreement is reported

Skills

• 2+ years sales or customer service experience
• Excellent written and verbal communication skills
• Solid planning and multi-tasking skills
• Real Estate license is required in some states
• Weekend availability is required
• Maintains a full-time, 5-day work week
• Travel may be required based on areas of coverage
• Must reside within areas of coverage
• Bachelor's degree
• 3+ years new home sales experience
• New home construction knowledge
• CRM knowledge

Qualifications

Must Haves

• 2+ years sales or customer service experience
• Excellent written and verbal communication skills
• Solid planning and multi-tasking skills
• Real Estate license is required in some states
• Weekend availability is required
• Maintains a full-time, 5-day work week
• Travel may be required based on areas of coverage
• Must reside within areas of coverage

Nice to Haves

• Bachelor's degree
• 3+ years new home sales experience
• New home construction knowledge
• CRM knowledge

Benefits

• Comprehensive medical/dental
• 401(k) with a company match
• Discounted stock purchase
• Discounts on mortgages, homes, and much more
• Remote work