Learning Solutions Specialist - Case Managers, Paralegals & Attorneys

Summary

TopDog Law is a nationally scaling personal injury law firm focused on delivering exceptional client experiences and outcomes through integrated marketing, legal talent, and operations. The Learning Solutions Specialist will design and deliver onboarding, ongoing training, assessments, and certification for case managers, paralegals, pre-litigation attorneys, and attorneys while measuring ramp time, quality outcomes, and training effectiveness.

Responsibilities

• Design and deliver onboarding covering case management systems, demand package construction, client communication standards, and escalation protocols, so new hires are producing usable work within their first weeks
• Build onboarding that covers firm case strategy standards, settlement targets, file ownership expectations, and internal systems, working in direct partnership with Managing Attorneys and senior attorneys who validate legal content and judgment calls
• The proven ability and understanding of the personal injury industry and TopDog Law’s operational knowledge needed to fill gaps for staff support when not leading a training session
• Partner with attorney and case management leadership as subject matter experts for anything requiring legal judgment. Own the learning design and delivery; do not own legal strategy or case decisions
• Run ongoing training that responds to actual performance signals, quality scores, case velocity, and compliance findings, rather than a fixed annual calendar
• Build and maintain role-specific assessments and certification checkpoints so ramp time and skill gaps are visible to leadership instead of assumed
• Develop training materials, job aids, and quick reference guides built to hold up in a fast-paced, high-volume caseload environment
• Track ramp time, quality outcomes, and training effectiveness by role, and report findings to Learning Solutions leadership
• Build trust quickly with staff who have more tenure than you, at TopDog Law or elsewhere, by demonstrating case-team fluency rather than claiming authority

Skills

• Experience working within a personal injury law firm or other professional services environment with credentialed staff (attorneys, paralegals, case managers, medical providers, clinicians)
• Expertise with Filevine, our case management/CRM platform, or other directly related CRMs (e.g., Salesforce, Clio, SmartAdvocate) or equivalent systems in another regulated industry
• Demonstrated ability to build training for both process-heavy roles (case managers, paralegals) and judgment-heavy roles (attorneys), or a clear point of view on how you would approach both
• Strong instructional design skills: needs analysis, curriculum design, assessment design, and measurement of training effectiveness
• Comfort partnering with senior subject matter experts (attorneys, Managing Attorneys) and incorporating their input without losing ownership of the learning design
• Excellent written and verbal communication skills, with the ability to simplify complex material for a mixed-tenure, mixed-background audience
• Ability to manage multiple concurrent training builds in a high-volume, fast-changing environment
• 2+ years designing and delivering training in a fast-paced, production-driven personal injury legal environment (these industries may be taken into consideration: compliance, insurance, financial services, healthcare operations, or similar regulated or high-volume setting preferred)
• Experience building certification or competency checkpoints tied to measurable performance outcomes
• Background operating in fast-evolving start-up, still-maturing organizational structures

Qualifications

Must Haves

• Experience working within a personal injury law firm or other professional services environment with credentialed staff (attorneys, paralegals, case managers, medical providers, clinicians)
• Expertise with Filevine, our case management/CRM platform, or other directly related CRMs (e.g., Salesforce, Clio, SmartAdvocate) or equivalent systems in another regulated industry
• Demonstrated ability to build training for both process-heavy roles (case managers, paralegals) and judgment-heavy roles (attorneys), or a clear point of view on how you would approach both
• Strong instructional design skills: needs analysis, curriculum design, assessment design, and measurement of training effectiveness
• Comfort partnering with senior subject matter experts (attorneys, Managing Attorneys) and incorporating their input without losing ownership of the learning design
• Excellent written and verbal communication skills, with the ability to simplify complex material for a mixed-tenure, mixed-background audience
• Ability to manage multiple concurrent training builds in a high-volume, fast-changing environment

Nice to Haves

• 2+ years designing and delivering training in a fast-paced, production-driven personal injury legal environment (these industries may be taken into consideration: compliance, insurance, financial services, healthcare operations, or similar regulated or high-volume setting preferred)
• Experience building certification or competency checkpoints tied to measurable performance outcomes
• Background operating in fast-evolving start-up, still-maturing organizational structures

Benefits

• Eligible for performance-based bonus
• Medical, dental, and vision insurance
• 401(k) with company match
• HSA
• Life insurance
• Disability coverage
• Paid time off
• Parental leave
• Fully remote work arrangement