Receptionist, Georgia

Summary

TopDog Law is a nationally scaling personal injury law firm focused on delivering exceptional client experiences through innovative operations and legal services. The Client Success Receptionist serves as the first point of contact for callers, manages inbound communications, processes mail and legal documents, maintains records, and supports administrative and operational initiatives.

Responsibilities

• Serve as the first point of contact for clients, medical providers, courts, and business partners by answering inbound calls through Genesys Cloud with professionalism, empathy, and urgency
• Deliver an exceptional client experience by resolving common questions on the first interaction whenever possible and minimizing unnecessary call transfers
• Route callers to the appropriate attorney, paralegal, case owner, or department using established call routing procedures
• Accurately document client interactions, update case information, and maintain detailed records within Filevine and other internal systems
• Monitor voicemail queues and ensure messages are routed or addressed within established service level expectations
• Protect the confidentiality of all client and firm information in accordance with company policies and legal requirements
• Receive, sort, scan, distribute, and prepare incoming and outgoing mail, including legal documents, settlement checks, certified mail, and other time-sensitive correspondence
• Coordinate with attorneys, paralegals, and administrative staff to ensure documents and mail are delivered accurately and promptly
• Prepare overnight shipments, courier packages, and certified mail as needed
• Maintain organized mail logs, tracking records, and chain-of-custody documentation where applicable
• Assist with general office administrative responsibilities, including filing, scanning, copying, inventory management, and maintaining office supplies
• Meet or exceed established service level expectations for responsiveness, quality, professionalism, and client satisfaction
• Identify opportunities to improve workflows, client experiences, and operational efficiency
• Support firm-wide initiatives, process improvements, and special projects as assigned
• Perform other client support and administrative duties as needed to support business operations

Skills

• High school diploma or equivalent required
• Excellent verbal and written communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable learning and utilizing technology including Genesys Cloud, Filevine, Microsoft Office, Google Workspace, and other business applications
• Professional phone etiquette and strong interpersonal skills
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong problem-solving skills and a client-first mindset
• Ability to work independently while collaborating effectively with multiple departments
• Previous receptionist, customer service, call center, or administrative experience preferred
• Prior experience in a legal office or professional services environment is preferred but not required

Qualifications

Must Haves

• High school diploma or equivalent required
• Excellent verbal and written communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable learning and utilizing technology including Genesys Cloud, Filevine, Microsoft Office, Google Workspace, and other business applications
• Professional phone etiquette and strong interpersonal skills
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong problem-solving skills and a client-first mindset
• Ability to work independently while collaborating effectively with multiple departments

Nice to Haves

• Previous receptionist, customer service, call center, or administrative experience preferred
• Prior experience in a legal office or professional services environment is preferred but not required

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• HSA
• Life insurance
• Disability coverage
• Paid time off
• Parental leave
• Fully remote work